For the past few years, Gartner has been highlighting the importance of adopting Voice of Customer (VoC) tools to help businesses capture and analyse customer feedback, improving their Customer Experience.
Avius are delighted to be named in this year’s Market Guide for Voice of The Customer Applications* by Gartner as one of the VoC vendors which enable CX leaders to enhance the way they listen to and understand customers.
With over 1,000 vendors that offer some form of feedback capability, Avius have been particularly appreciated for their in-the-moment survey kiosks used by brick-and-mortar businesses.
Thanks to the physical VoC survey kiosks, companies can assess the entire customer journey and use immediately actionable insights to improve customer satisfaction, operational efficiency and inform investment decisions.
Get in touch with us today to find out more about how Avius survey kiosks can help meet the goals of your VoC strategy.
*Note; viewing the full guide requires Gartner membership