Assign, prioritise and categorise enquiries to speed up response and resolution time.
- Assign and prioritise each case
- Reply to customers via text or email
- Forward cases to others for assistance
- Add resolution notes
Easily access your data and reports to see valuable insights to improve your business.
- Compare results (location, users, categories)
- Track resolution time and costs
- View summary reports
- Access on any device
- Custom designed dashboards
You can see an entire audit history of each case, who did what and when.
- See complete history of each customer
- Tracked all changes in a case
- Search for customers using any criteria
Work together as a team to solve customer issues, without duplicating work.
- Share cases or customer details across locations
- Assign enquiries to the correct team/agent
- Agent conflict detection
You can set-up notifications to suit your requirements.
- Alerts of cases over x number of hours
- Receive an email when a case is assigned to you
- Notifications if the state of a case you own is changed
All products are only accessible via encrypted and secure connections
- Secure against hacking
- SSL Certificates
- Learn about Optimus security >