FEATURES

Bell - survey alerts icon

ALERTS

Survey Design icon

DESIGN

Survey question types

QUESTION TYPES

Graph - analytics icon

ANALYTICS

FEATURES

Bell - survey alerts icon

ALERTS

Survey Design icon

DESIGN

Survey question types

QUESTION TYPES

Graph - analytics icon

ANALYTICS

Bell - Survey Alerts icon

SURVEY ALERTS

Receive a notification with 30 seconds of receiving negative feedback. Solve issues before your unhappy customer even leaves your premises.

Enhance Customer Experience

  • Improve response times
  • Speed up resolution times
  • Set-up multiple alerts

Improve Internal Processes

  • Alerts sent to the relevant person
  • Meet SLAs
  • Flexible distribution lists – in case of sickness or holidays
Example of a survey alert
Example of a survey alert

EXAMPLE

A client received an alert regarding feedback from a customer objecting about a person in front of them smoking in a queue.

Before the person had finished their cigarette a member of staff had informed them of their no smoking policy.

The customer who initially contacted them then asked if it was a coincidence or world-class customer service – it was the latter.

TRIGGERED MARKETING EMAILS

The Survey Alerts system can also be used to send automated emails to respondents who complete your survey and provide their email address.

  • Encourage happy customers to leave a review
  • Promote discounts and offers
  • Ask them to set-up an online account
Automated email example

Enhance Customer Experience

  • Improve response times
  • Speed up resolution times
  • Set-up multiple alerts

Improve Internal Processes

  • Alerts sent to the relevant person
  • Meet SLAs
  • Flexible distribution lists – in case of sickness or holidays
Example of a survey alert

EXAMPLE

A client received an alert regarding feedback from a customer objecting about a person in front of them smoking in a queue.

Before the person had finished their cigarette a member of staff had informed them of their no smoking policy.

The customer who initially contacted them then asked if it was a coincidence or world-class customer service – it was the latter.

Example of a survey alert

TRIGGERED MARKETING EMAILS

The Survey Alerts system can also be used to send automated emails to respondents who complete your survey and provide their email address.

  • Encourage happy customers to leave a review
  • Promote discounts and offers
  • Ask them to set-up an online account
Automated email example
Survey Design icon

SURVEY DESIGN

Surveys are an extension of your brand, so they’re designed specifically for you. The questions and flow of the survey will be written to ensure you get useful insights to improve your business.

Bespoke Design

Custom designed surveys are available, with your logo, brand colours, imagery and style.

Questions and Flow

The Avius team will provide recommendations to make sure your survey flows and is user friendly. They’ll also advise on your questions so they’re not leading and ensure you get quality results.

Example of Survey Design

Bespoke Design
Custom designed surveys are available, with your logo, brand colours, imagery and style.

Questions and Flow
The Avius team will provide recommendations to make sure your survey flows and is user friendly. They’ll also advise on your questions so they’re not leading and ensure you get quality results.

Example of Survey Design
Survey question types icon

QUESTION TYPES

There are a variety of question types and features available to create exciting survey experiences to meet your objectives.

Multiple choice iconMultiple Choice

You can use images or icons, single or multiple answers, a search box, shuffle responses and many more features.

NPS iconNPS

Use the Net Promoter Score® question to find out how likely your customers are to recommend you.

Ranking iconRanking Question

Ask customers to rank a list of items in order of importance.

Smiley face iconSmiley Faces

Measure satisfaction quickly with smiley to unhappy faces.

Barcode iconBarcode Scanner

Respondents can scan a barcode or QR code from a till receipt or marketing material.

Validation iconValidation

Avoid junk responses with a validation question.

Message iconMessage Screen

Display short welcome messages, instructions or long scroll-able content such as Terms & Conditions.

Rating scale iconRating Scale

Grid/matrix questions are used to gather respondents thoughts or ratings on multiple items in one question.

Audio iconAudio Assistance

Offer an audio option for people for with hearing difficulties.

Comment iconComments

Enables respondents to say exactly what they want with free text.

card iconCard Scanner

Members or employees can swipe their cards so you can collect their data.

Video iconVideo Question

Show respondents a promotional or informative video.

Multiple choice iconMultiple Choice

You can use images or icons, single or multiple answers, a search box, shuffle responses and many more features.

NPS iconNPS

Use the Net Promoter Score® question to find out how likely your customers are to recommend you.

Ranking iconRanking Question

Ask customers to rank a list of items in order of importance.

Smiley face iconSmiley Faces

Measure satisfaction quickly with smiley to unhappy faces.

Barcode iconBarcode Scanner

Respondents can scan a barcode or QR code from a till receipt or marketing material.

Validation iconValidation

Avoid junk responses with a validation question.

Message iconMessage Screen

Display short welcome messages, instructions or long scroll-able content such as Terms & Conditions.

Rating scale iconRating Scale

Grid/matrix questions are used to gather respondents thoughts or ratings on multiple items in one question.

Audio iconAudio Assistance

Offer an audio option for people for with hearing difficulties.

Comment iconComments

Enables respondents to say exactly what they want with free text.

card iconCard Scanner

Members or employees can swipe their cards so you can collect their data.

Video iconVideo Question

Show respondents a promotional or informative video.

Survey reporting icon

REPORTING AND ANALYTICS

Real-time reporting ensures you’re always aware of what’s happening and alerts highlight any issues. Use feedback from your customers to improve your business.

Make Data Driven Results

  • Keep an eye on KPIs with dashboard overviews
  • Explore your data with the interactive analytics tool
  • Speed up resolution times
  • View results by time, location, business area etc
  • Compare results by location
  • Raw data export
KPI Overview dashboard

Make Data Driven Results

  • Keep an eye on KPIs with dashboard overviews
  • Explore your data with the interactive analytics tool
  • Speed up resolution times
  • View results by time, location, business area etc
  • Compare results by location
  • Raw data export
KPI Overview dashboard