Survey Reporting and Analytics

Your Survey Results

The interactive analytics package is online, so no matter where you are, you can always see what’s happening. Your analytics data will help you to speed up resolution time, and make data-driven decisions. Take a look at the demo below:

Survey Rporting and Analytics Dashboard

Interactive Dashboards

See top level summaries or dive deeper to get more detail with our easy to use analytics package.

 

  • View by time frame, location, business area etc
  • Compare by location
  • Dig deep into your data
  • Export snapshot PDFs

KPI snapshots

You can quickly see how you’re doing for each of your KPIs.

 

  • Track your Net Promoter® Score
  • Measure customer satisfaction
  • Compare KPIs for each location
  • Dig into the details
Analytics KPI Dashboard
Analytics Word Cloud

Word Cloud

A quick way to see which words your customers are using to describe you. The more prominent a word appears means your customers are using it in their feedback.

It’s a nice visual snapshot to share with employees, so they can see an overview of customer thoughts.

Comments Breakdown

Dig deep into the details of customer feedback to see exactly what they’re saying.

 

  • Responses by question
  • Comments by area
  • Word frequency count
  • Export the text directly into Excel
Comments breakdown screen
Custom built dashboard

Custom Built Dashboards

You can report specific data only relevant to your company. This is an additional service, from Avius Consult.

  • Download raw data files
  • Custom reports created for you

The example shows an airport who need to record bird strikes on planes.

Interactive Dashboards

See top level summaries or dive deeper to get more detail with our easy to use analytics package.

 

  • View by time frame, location, business area etc
  • Compare by location
  • Dig deep into your data
  • Export snapshot PDFs
Survey Rporting and Analytics Dashboard

KPI snapshots

You can quickly see how you’re doing for each of your KPIs.

 

  • Track your Net Promoter® Score
  • Measure customer satisfaction
  • Compare KPIs for each location
  • Dig into the details
Analytics KPI Dashboard

Word Cloud

A quick way to see which words your customers are using to describe you. The more prominent a word appears means your customers are using it in their feedback.

It’s a nice visual snapshot to share with employees, so they can see an overview of customer thoughts.

Analytics Word Cloud

Comments Breakdown

Dig deep into the details of customer feedback to see exactly what they’re saying.

 

  • Responses by question
  • Comments by area
  • Word frequency count
  • Export the text directly into Excel
Comments breakdown screen

Custom Built Dashboards

You can report specific data only relevant to your company. This is an additional service, from Avius Consult.

  • Download raw data files
  • Custom reports created for you

The example shows an airport who need to record bird strikes on planes.

Custom built dashboard

Charts Types Available

Below are all of the types of charts available to use in your reports.

Available chart types

Get in touch to request a full demo