OPTIMUS CASE NOTIFICATIONS

OPTIMUS CASE NOTIFICATIONS

SET OPTIMUS CASE NOTIFICATIONS Ensure no-one misses a case assigned to them and that they can easily see if a case they own is updated by another member of the team. Optimus re-opens a case if a customer replies to a previously closed or pending case, you’ll...
SURVEY ALERTS FOR NEGATIVE FEEDBACK

SURVEY ALERTS FOR NEGATIVE FEEDBACK

RECEIVE AN ALERT WITHIN 30 SECONDS OF NEGATIVE FEEDBACK BE ALERTED TO NEGATIVE FEEDBACK WITHIN 30 SECONDS A really useful feature of Avius Surveys are Survey Alerts. If a customer leaves negative feedback you’ll receive an email notification within 30 seconds....
IMPROVE CUSTOMER SATISFACTION WITH TWO QUESTIONS

IMPROVE CUSTOMER SATISFACTION WITH TWO QUESTIONS

QUICK CUSTOMER SATISFACTION SURVEYS SIMPLE CUSTOMER SATISFACTION SURVEYS Customer satisfaction surveys don’t have to be long or complicated. Time is precious, most customers don’t want to spend 5 or 10 minutes completing a survey. However, most people are happy to...
HOW TO INCREASE EMPLOYEE SURVEY RESPONSE RATES

HOW TO INCREASE EMPLOYEE SURVEY RESPONSE RATES

INCREASE EMPLOYEE SURVEY RESPONSE RATES COMMUNICATE THE BENEFITS Employee surveys give staff the chance to provide anonymous feedback that they might not otherwise share. This feedback gives you the opportunity to improve your culture, processes and any issues which...