CUSTOMER EXPERIENCE MANAGMENT

HOW TO MEASURE THE ROI OF CX

HOW TO MEASURE THE ROI OF CX

A customer experience metric should measure a customer benefit. See which KPIs you should use to determine ROI to support investment in your CX initiative…

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OPTIMUS CASE NOTIFICATIONS

OPTIMUS CASE NOTIFICATIONS

Ensure no-one misses a case assigned to them and that they can easily see if a case they own is updated by another member of the team…

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GDPR – INDIVIDUAL RIGHTS

GDPR – INDIVIDUAL RIGHTS

Now GDPR is here you may receive requests from your customers to remove or change their personal data. Individuals may also ask for a copy of their personal data…

read more
HOW TO MEASURE THE ROI OF CX

HOW TO MEASURE THE ROI OF CX

A customer experience metric should measure a customer benefit. See which KPIs you should use to determine ROI to support investment in your CX initiative…

read more
OPTIMUS CASE NOTIFICATIONS

OPTIMUS CASE NOTIFICATIONS

Ensure no-one misses a case assigned to them and that they can easily see if a case they own is updated by another member of the team…

read more
GDPR – INDIVIDUAL RIGHTS

GDPR – INDIVIDUAL RIGHTS

Now GDPR is here you may receive requests from your customers to remove or change their personal data. Individuals may also ask for a copy of their personal data…

read more