CUSTOMER EXPERIENCE MANAGMENT

OPTIMUS CASE NOTIFICATIONS

OPTIMUS CASE NOTIFICATIONS

Ensure no-one misses a case assigned to them and that they can easily see if a case they own is updated by another member of the team…

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GDPR – INDIVIDUAL RIGHTS

GDPR – INDIVIDUAL RIGHTS

Now GDPR is here you may receive requests from your customers to remove or change their personal data. Individuals may also ask for a copy of their personal data…

read more
OPTIMUS UPDATES FEBRUARY 2018

OPTIMUS UPDATES FEBRUARY 2018

There are some exciting Optimus updates – a new and improved look, more user friendly, some fantastic new features such as, case notifications, case history audit…

read more
CUSTOMER EXPERIENCE STRATEGY

CUSTOMER EXPERIENCE STRATEGY

You wouldn’t expect your marketing team to focus purely on one activity, such as email marketing or social media. They’ll have an integrated plan using different…

read more
OPTIMUS CASE NOTIFICATIONS

OPTIMUS CASE NOTIFICATIONS

Ensure no-one misses a case assigned to them and that they can easily see if a case they own is updated by another member of the team…

read more
GDPR – INDIVIDUAL RIGHTS

GDPR – INDIVIDUAL RIGHTS

Now GDPR is here you may receive requests from your customers to remove or change their personal data. Individuals may also ask for a copy of their personal data…

read more
OPTIMUS UPDATES FEBRUARY 2018

OPTIMUS UPDATES FEBRUARY 2018

There are some exciting Optimus updates – a new and improved look, more user friendly, some fantastic new features such as, case notifications, case history audit…

read more
CUSTOMER EXPERIENCE STRATEGY

CUSTOMER EXPERIENCE STRATEGY

You wouldn’t expect your marketing team to focus purely on one activity, such as email marketing or social media. They’ll have an integrated plan using different…

read more