USE INSIGHTS TO DRIVE CUSTOMER SATISFACTION

Get real-time feedback to gain valuable insights to enhance customer experience and increase revenue.

USE INSIGHTS TO DRIVE CUSTOMER SATISFACTION

Get real-time feedback to gain valuable insights to enhance customer experience and increase revenue.

USE INSIGHTS TO DRIVE CUSTOMER SATISFACTION

Get real-time feedback to gain valuable insights to enhance customer experience and increase revenue.

COLLECT CUSTOMER FEEDBACK ANYTIME, ANYWHERE

 

Make it easy for your customers to give you feedback, whilst on-site, on your website, post sale or visit, on social media or on your mobile app. Our responsive multi-channel surveys enable you to capture insights wherever your customers are.

COLLECT CUSTOMER FEEDBACK ANYTIME, ANYWHERE

Make it easy for your customers to give you feedback, whilst on-site, on your website, post sale or visit, on social media or on your mobile app. Our responsive multi-channel surveys enable you to capture insights wherever your customers are.

Padlock - security icon

SAFE & SECURE

Data is transferred over HTTPS and is TLS/SSL encrypted.

Headset - support icon

MULTI-LINGUAL

Responses automatically translated back to English.

GDPR illustration

Include Privacy Notices when asking for customer data.

Works offline icon

WORKS OFFLINE

Collects responses offline, results appear once online.

Try the demo, download the Avius Surveys app:

Padlock - security icon

SAFE & SECURE

Data is transferred over HTTPS and is TLS/SSL encrypted.

Headset - support icon

MULTI-LINGUAL

Responses automatically translated back to English.

 

GDPR illustration

Include Privacy Notices when asking for customer data.

Works offline icon

WORKS OFFLINE

Collects responses offline, results appear once online.

Try the demo, download the Avius Surveys app:

Screen grab of the Survey Editor & image of a Survey

CUSTOM SURVEY DESIGN

Surveys can be designed in your brand style, include your logo, colours and imagery. Plus we’ll help you create questions to provide you with useful insights.

CUSTOM SURVEY DESIGN

Surveys can be designed in your brand style and with questions to provide you with useful insights.

Screen grab of Survey Editor & image of a Survey

SURVEY ALERTS

Receive a notification within 30 seconds of a customer leaving negative feedback, to help you speed up resolution times.

Research shows that customers who have their complaint resolved quickly and satisfactorily are more likely to do repeat business.

Example of a survey alert

SURVEY ALERTS

Receive a notification within 30 seconds of a customer leaving negative feedback, to help you speed up resolution times.

Example of a survey alert
Example of an analytics dashboard

MAKE DATA DRIVEN DECISIONS

Real-time reporting helps you to spot issues in the moment. While KPI dashboards show you a more in-depth overview. And our interactive analytics tool allows you to dig deep into your data.

REPORTING AND ANALYTICS

 

View KPI dashboards, export raw data, and spot trends easily with our interactive analytics tool.

Example of an analytics dashboard

HOW ON-SITE SURVEYS WORK

Number 1

Choose the right survey plan and kiosks for your business.

Choice of survey kiosk icon
Number 2

The Avius team will work with you to create a useful survey.

Survey creation icon
Number 3

Unpack and plug-in to start gathering feedback.

Kiosk delivery icon
Number 4

Use feedback insights to improve customer satisfaction.

Feedback survey icon

HOW ON-SITE SURVEYS WORK

Number 1

Choose the right survey plan and kiosks for your business.

Choice of kiosks icon
Number 2

The Avius team will work with you to create a useful survey.

Survey creation icon
Number 3

Unpack and plug-in to start gathering feedback.

Kiosk delivery icon
Number 4

Use feedback insights to improve customer satisfaction.

Feedback survey icon

HOW TO DISTRIBUTE ONLINE SURVEYS

Online surveys are responsive, meaning they work well and look good on desktop and mobile devices.

Send Email

Send your surveys directly to your customers via email.

On Your Website

Add a feedback link to your website.

Print QR Code

Add a QR Code or link to posters, cards, receipts etc.

Share on Social Media

Increase responses by adding a link on social channels.

Email illustration
online survey illustration
QR code poster illustration

HOW TO DISTRIBUTE ONLINE SURVEYS

Online surveys are responsive, meaning they work well and look good on desktop and mobile devices.

Email illustration

Send Email

Send your surveys directly to your customers via email.

online survey illustration

On Your Website

Add a feedback link to your website.

QR code poster illustration

Print QR Code

Add a QR Code or link to posters, cards, receipts etc.

Share on Social Media

Increase responses by adding a link on social channels.

WHAT OUR CLIENTS SAY ABOUT US

 

 

Selection of clients, inc Atlanta airport, National Trust, Savills, Sydney Opera House

SUCCESS STORIES

Image of Tyler Pellerin LEGOLAND

“The real-time data and alerts we receive have allowed us to deliver year on year improvements across all our KPIs.”

Tyler Pellerin Product Excellence

LEGOLAND Florida Resort logo

Image of Mia Manson-Bishop, David Lloyd Leisure

"Working with Avius has enabled us to enhance our customer excellence culture, putting members at the heart of the company."

Mia Manson-Bishop Member Experience Director

David Lloyd Clubs logo

Image of Sylvain Thouzeau, Savills

“Excellent service from the day we gave the go ahead, and the training was superb. I love the KPI results and analytics.”

Sylvain Thouzeau Building Performance Manager

Savills logo

WHAT OUR CLIENTS SAY ABOUT US

Image of Tyler Pellerin LEGOLAND

“The real-time data and alerts we receive have allowed us to deliver year on year improvements across all our KPIs.”

Tyler Pellerin Product Excellence

LEGOLAND Florida Resort logo

Image of Mia Manson-Bishop, David Lloyd Leisure

"Working with Avius has enabled us to enhance our customer excellence culture, putting members at the heart of the company."

Mia Manson-Bishop Member Experience Director

David Lloyd Clubs logo

Image of Sylvain Thouzeau, Savills

“Excellent service from the day we gave the go ahead, and the training was superb. I love the KPI results and analytics.”

Sylvain Thouzeau Building Performance Manager

Savills logo