GIVE CUSTOMERS A VOICE TO DRIVE BUSINESS SUCCESS

Measure customer experience at every touch point to collect actionable insights to increase satisfaction, inform business decisions and improve results.

GIVE YOUR CUSTOMERS A VOICE TO IMPROVE SATISFACTION

Collect in-the-moment feedback to speed up resolution and get actionable insights to improve overall customer experience.

GIVE CUSTOMERS A VOICE TO BUSINESS SUCCESS

Measure customer experience at every touch point to collect actionable insights to increase satisfaction, inform business decisions and improve results.

COLLECT CUSTOMER FEEDBACK ANYTIME, ANYWHERE

 

Make it easy for your customers to give you feedback, in-the-moment at your location, on your website, pre/post sale or visit or on your mobile app. Our responsive multi-channel surveys enable you to capture insights wherever your customers are.

COLLECT CUSTOMER FEEDBACK ANYTIME, ANYWHERE

Make it easy for your customers to give you feedback, in-the-moment at your location, on your website, pre/post sale or visit or on your mobile app. Our responsive multi-channel surveys enable you to capture insights wherever your customers are.

IT’S EASY TO GET STARTED

Number 1

Choose the right survey plan and kiosks for your business.

Choice of survey kiosk icon
Number 2

The Avius team will work with you to create a useful survey.

Survey creation icon
Number 3

Unpack and plug-in to start gathering feedback.

Kiosk delivery icon
Number 4

Use feedback insights to improve customer satisfaction.

Feedback survey icon

IT’S EASY TO GET STARTED

Number 1

Choose the right survey plan and kiosks for your business.

Choice of kiosks icon
Number 2

The Avius team will work with you to create a useful survey.

Survey creation icon
Number 3

Unpack and plug-in to start gathering feedback.

Kiosk delivery icon
Number 4

Use feedback insights to improve customer satisfaction.

Feedback survey icon
Screen grab of the Survey Editor & image of a Survey

CUSTOM SURVEY DESIGN

Surveys can be designed in your brand style, include your logo, colours and imagery. Plus we’ll help you create questions to provide you with useful insights.

CUSTOM SURVEY DESIGN

Surveys can be designed in your brand style, include your logo, colours and imagery. Plus we’ll help you create questions to provide you with useful insights.

 

Screen grab of Survey Editor & image of a Survey

RESPOND IN MINUTES

You’ll can receive a notification within 30 seconds of a customer leaving negative feedback, to help you speed up resolution times.

Research shows that customers who have their complaint resolved quickly and satisfactorily are more likely to return.

Example of a survey alert

SURVEY ALERTS

Receive a notification within 30 seconds of a customer leaving negative feedback, to help you speed up resolution times.

 

Example of a survey alert
Example of an analytics dashboard

DRIVE BUSINESS INSIGHTS

Real-time reporting helps you to spot issues in the moment. While KPI dashboards show you a more in-depth overview. And our interactive analytics tool allows you to dig deep into your data.

REPORTING AND ANALYTICS

 

View KPI dashboards, export raw data, and spot trends easily with our interactive analytics tool.

Example of an analytics dashboard

HOW TO DISTRIBUTE ONLINE SURVEYS

Online surveys are responsive, meaning they work well and look good on desktop and mobile devices.

Send Email

Send your surveys directly to your customers via email.

On Your Website

Add a feedback link to your website.

Print QR Code

Add a QR Code or link to posters, cards, receipts etc.

Share on Social Media

Increase responses by adding a link on social channels.

Email illustration
online survey illustration
QR code poster illustration

HOW TO DISTRIBUTE ONLINE SURVEYS

Online surveys are responsive, meaning they work well and look good on desktop and mobile devices.

Email illustration

Send Email

Send your surveys directly to your customers via email.

online survey illustration

On Your Website

Add a feedback link to your website.

QR code poster illustration

Print QR Code

Add a QR Code or link to posters, cards, receipts etc.

Share on Social Media

Increase responses by adding a link on social channels.

Padlock - security icon

SAFE & SECURE

 

Data is transferred over HTTPS and is TLS/SSL encrypted.

 

Headset - support icon

MULTI-LINGUAL

 

Responses automatically translated back to English.

 

GDPR illustration

 

Include Privacy Notices when asking for customer data.

 

Works offline icon

WORKS OFFLINE

 

Collects responses offline, results appear once online.

 

SEE AN EXAMPLE SURVEY

View different question types; NPS, CSAT, CES, Likert etc, multi-lingual options and an example custom design. Download the Avius Surveys app:

Padlock - security icon

SAFE & SECURE

Data is transferred over HTTPS and is TLS/SSL encrypted.

Headset - support icon

MULTI-LINGUAL

Responses automatically translated back to English.

 

GDPR illustration

Include Privacy Notices when asking for customer data.

Works offline icon

WORKS OFFLINE

Collects responses offline, results appear once online.

SEE AN EXAMPLE SURVEY

View different question types; NPS, CSAT, CES, Likert etc, multi-lingual options and an example custom design. Download the Avius Surveys app:

WHAT OUR CLIENTS SAY ABOUT US

 

 

Selection of clients, inc Atlanta airport, National Trust, Savills, Sydney Opera House

SUCCESS STORIES

Image of Tyler Pellerin LEGOLAND

“The real-time data and alerts we receive have allowed us to deliver year on year improvements across all our KPIs.”

Tyler Pellerin Product Excellence

LEGOLAND Florida Resort logo

Image of Mia Manson-Bishop, David Lloyd Leisure

“Working with Avius has enabled us to enhance our customer excellence culture, putting members at the heart of the company.”

Mia Manson-Bishop Member Experience Director

David Lloyd Clubs logo

Image of Sylvain Thouzeau, Savills

“Excellent service from the day we gave the go ahead, and the training was superb. I love the KPI results and analytics.”

Sylvain Thouzeau Building Performance Manager

Savills logo

WHAT OUR CLIENTS SAY ABOUT US

Image of Tyler Pellerin LEGOLAND

“The real-time data and alerts we receive have allowed us to deliver year on year improvements across all our KPIs.”

Tyler Pellerin Product Excellence

LEGOLAND Florida Resort logo

Image of Mia Manson-Bishop, David Lloyd Leisure

"Working with Avius has enabled us to enhance our customer excellence culture, putting members at the heart of the company."

Mia Manson-Bishop Member Experience Director

David Lloyd Clubs logo

Image of Sylvain Thouzeau, Savills

“Excellent service from the day we gave the go ahead, and the training was superb. I love the KPI results and analytics.”

Sylvain Thouzeau Building Performance Manager

Savills logo