Avius Surveys logo

MEASURE GUEST SATISFACTION

Get honest real-time feedback and resolve issues before guests leave your hotel, or even think about writing a review.

Avius Surveys kiosk head
Avius Surveys logo

MEASURE CUSTOMER SATISFACTION

Get honest real-time feedback and resolve issues before guests leave your hotel, or even think about writing a review.

Avius Surveys kiosk head
Avius Surveys logo

MEASURE GUEST SATISFACTION

Get honest real-time feedback and resolve issues before guests leave your hotel, or even think about writing a review.

Smiley face survey on a kiosk

HOW IT WORKS

Number 1

Choose a kiosk.

Choice of survey kiosk icon
Number 2

Create your guest survey.

Survey creation icon
Number 3

Unpack and plug in your kiosk.

Kiosk delivery icon
Number 4

Start gathering feedback.

Feedback survey icon

HOW IT WORKS

Number 1
Number 2

Choose a kiosk.

Create your guest survey.

Choice of kiosks icon
Survey creation icon
Number 3
Number 4

Unpack and plug in your kiosk.

Start gathering feedback.

Kiosk delivery icon
Feedback survey icon

HOW IT WORKS

Number 1

Choose a kiosk.

Choice of kiosks icon
Number 2

Create your guest survey.

Survey creation icon
Number 3

Unpack and plug in your kiosk.

Kiosk delivery icon
Number 4

Start gathering feedback.

Feedback survey icon
Screen grab of the Survey Editor & image of a Survey

CUSTOM SURVEY DESIGN

Surveys are designed in your brand style, and questions created to provide useful insights on how to improve guest satisfaction.

CUSTOM SURVEY DESIGN

Surveys are designed in your brand style, and questions created to provide useful insights on how to improve guest satisfaction.

Screen grab of Survey Editor & image of a Survey

CUSTOM SURVEY DESIGN

Surveys are designed in your brand style, and questions created to provide useful insights on how to improve guest satisfaction.

Screen grab of Survey Editor & image of a Survey

SURVEY ALERTS

Receive a notification within 30 seconds of a guest leaving negative feedback. This will help you speed up response and resolution times.

Example of a survey alert

SURVEY ALERTS

Receive a notification within 30 seconds of a guest leaving negative feedback. This will help you speed up response and resolution times.

Example of a survey alert

SURVEY ALERTS

Receive a notification within 30 seconds of a guest leaving negative feedback. This will help you speed up response and resolution times.

Example of a survey alert
Multi-lingual survey on a wall-mounted kiosk

MULTI-LINGUAL SURVEYS

Guests can choose their preferred language, responses are automatically translated back to English.

MULTI-LINGUAL SURVEYS

Guests can choose their preferred language, responses are automatically translated back to English.

Multi-lingual survey on a wall-mounted kiosk

MULTI-LINGUAL SURVEYS

Guests can choose their preferred language, responses are automatically translated back to English.

Multi-lingual survey on a wall-mounted kiosk

REPORTING AND ANALYTICS

Keep an eye on KPIs to see how each department or hotel are performing at that moment.

View dashboards, download raw data or dig deep with our interactive analytics tool.

Example of an analytics dashboard

REPORTING AND ANALYTICS

Keep an eye on KPIs to see how each department or hotel are performing at that moment.

View dashboards, download raw data or dig deep with our interactive analytics tool.

Example of an analytics dashboard

REPORTING AND ANALYTICS

Keep an eye on KPIs to see how each department or hotel are performing at that moment.

View dashboards, download raw data or dig deep with our interactive analytics tool.

Example of an analytics dashboard

SURVEY KIOSKS

Choose from a range of kiosks to suit different locations around your hotels. Below are the most popular, but alternatives can be sourced to meet your requirements.

Wall-mounted Survey Kiosk
Floor-standing survey kiosk
Desktop Survey Kiosk
Impact survey kiosk

SURVEY KIOSKS

Choose from a range of kiosks to suit different locations around your hotels. Below are the most popular, but alternatives can be sourced to meet your requirements.

Wall-mounted Survey Kiosk
Floor-standing survey kiosk
Desktop Survey Kiosk
Impact survey kiosk

SURVEY KIOSKS

Choose from a range of kiosks to suit different locations around your hotels. Below are the most popular, but alternatives can be sourced to meet your requirements.

Wall-mounted kiosk
Desktop Survey Kiosk
Impact survey kiosk
Padlock - security icon

SAFE & SECURE

Data is transferred over HTTPS and is TLS/SSL encrypted.

Headset - support icon

SUPPORT

Friendly and knowledgeable support team.

Glasses - accessible icon

ACCESSIBLE

Audio options for visually impaired customers.

Easy to use icon

EASY TO USE

Increase response rates with user-friendly surveys.

Try the demo, download the Avius Surveys app:

Padlock - security icon

SAFE & SECURE

Data is transferred over HTTPS and is TLS/SSL encrypted.

Headset - support icon

SUPPORT

Friendly and knowledgeable support team.

Glasses - accessible icon

ACCESSIBLE

Audio options for visually impaired customers.

Easy to use icon

EASY TO USE

Increase response rates with user-friendly surveys.

Try the demo, download the Avius Surveys app:

Padlock - security icon

SAFE & SECURE

Data is transferred over HTTPS and is TLS/SSL encrypted.

Headset - support icon

SUPPORT

Friendly and knowledgeable support team.

Glasses - accessible icon

ACCESSIBLE

Audio options for visually impaired customers.

Easy to use icon

EASY TO USE

Increase response rates with user-friendly surveys.

Try the demo, download the Avius Surveys app:

WHAT OUR CLIENTS SAY ABOUT US

Customer logos

SUCCESS STORIES

Image of Phil Royal, LEGOLAND

“Avius provide us with outstanding service and powerful software which enables us to deliver an excellent customer experience. ”

Phil Royal
Head of Product Excellence

Legoland logo

Image of Mia Manson-Bishop, David Lloyd Leisure

“Working with Avius has enabled us to enhance our customer excellence culture, putting members at the heart of the company.”

Mia Manson-Bishop
Member Experience Director

David Lloyd logo

Image of Clair Holt, Haynes International Motor Museum

“The data from Avius Surveys is invaluable, feedback is truly ingrained in our business. Our customer satisfaction levels have improved.”

Clair Holt
Marketing

Haynes International Motor Museum logo

WHAT OUR CLIENTS SAY ABOUT US

SUCCESS STORIES

Image of Mia Manson-Bishop, David Lloyd Leisure

“Working with Avius has enabled us to significantly enhance our customer excellence culture.”

Mia Manson-Bishop, Member Experience Director

David Lloyd logo

Image of Phil Royal, LEGOLAND

“Avius provide us with outstanding service and powerful software which enables us to deliver an excellent customer experience. “

Phil Royal, Head of Product Excellence

Legoland logo

Image of Clair Holt, Haynes International Motor Museum

“The data from Avius Surveys is invaluable, feedback is truly ingrained in our business. Our customer satisfaction levels have improved.”

Clair Holt, Marketing

Haynes International Motor Museum logo

WHAT OUR CLIENTS SAY ABOUT US

SUCCESS STORIES

Image of Mia Manson-Bishop, David Lloyd Leisure

“Working with Avius has enabled us to significantly enhance our customer excellence culture.”

Mia Manson-Bishop, Member Experience Director

David Lloyd logo

Image of Phil Royal, LEGOLAND

“Avius provide us with outstanding service and powerful software which enables us to deliver an excellent customer experience. “

Phil Royal, Head of Product Excellence

Legoland logo

Image of Clair Holt, Haynes International Motor Museum

“The data from Avius Surveys is invaluable, feedback is truly ingrained in our business. Our customer satisfaction levels have improved.”

Clair Holt, Marketing

Haynes International Motor Museum logo