Every day, guests across attractions, entertainment venues, and hospitality spaces leave behind instant feedback—often with just the press of a single button. But what do those quick reactions really mean?
In our upcoming free webinar, “The Psychology Behind the Guest Feedback – Why Guests Rate the Way They Do,” Avius CEO Ben Story is joined by guest experience expert Josh Liebman to explore the deeper layers behind those smiley, neutral, and angry faces. Drawing from over 20 years of real-time feedback data, this session will reveal the hidden factors—like context, timing, social cues, and guest expectations—that influence the way people rate their experience.
Whether you’re managing a theme park, museum, holiday park, or family attraction, understanding the psychology behind guest feedback can uncover operational blind spots and highlight unexpected strengths. This isn’t just theory—it’s practical, data-backed insight you can put to use immediately. Don’t miss it!
The experts will cover below topics and more:
1. 20 Years of data: What we’ve learned from millions of guest interactions
2. Hidden influences: The behavioural science behind the answers
3. What your ratings reveal: Operational strengths & blind spots
4. Turning insight into meaningful actions
Time and date:
18th June 2025, Wednesday 17:00-18:00 London / 12:00-13:00 New York
Register to receive the watch link. Replay will only be sent to registrants, so please still register even if you might not be able to join but would like to watch the replay.
See you in the webinar.