Increase Engagement & Retention
Employees are the heart of your organisation and happy employees mean happy customers.
Develop a Voice of Employee (VoE) program to understand your employees and create a innovation and productive workforce.
HOW EMPLOYEE FEEDBACK BENEFITS YOU
Give your employees a voice to find out how happy they are, if they have any issues, need training, have ideas for improvements or new products.
CX is important for business success, but employee experience is crucial to drive innovation and deliver customer satisfaction.
Happy and empowered employees who work well in a team and have the right tools to do their job are more productive.
Retain and attract the best talent
Motivated and engaged employees are less likely to leave. Help the company grow a good reputation and recommend you as an employer.
ACT ON EMPLOYEE FEEDBACK TO REDUCE CHURN
Collecting employee feedback is pointless if you don’t act on it. They’ll soon realise if nothing changes.
Demonstrate that you’re acting on the insights, tell them what you’ve changed and plans for the future. Show your employees that you really care about their concerns and value their ideas.
IDENTIFY TRAINING NEEDS
Ask employees if they feel they possess the right knowledge and skills to do their job properly. If they don’t, this can demotivate them, make them less productive and have an effect on customers.
Compare feedback from both employees and customers to help you spot employees who need additional training before it becomes a bigger issue.