If you need additional resource or know-how, partner with our knowledgeable experts to create an extension of your team. At Avius, we’ll work with you to ensure your VoC programme is a success.
Professional Services
WE’LL HELP YOU MAKE YOUR VOC PROGRAMME SUCCESSFUL
VoC Programme Strategy and Planning
We start by understanding your current circumstances, your objectives and your vision for the future. We’ll then develop a plan to help you achieve those goals.
Preparing for Success
As well as appreciating your business needs, we’ll work to understand each customer segment. This will ensure your questions and survey flow is designed to capture insights from your entire customer base.
Bespoke Analytics Development
Insights are the most important part of a VoC strategy, apart from your customers. As well as standard reports, your analytics dashboards are built to your requirements so you can quickly carry out the survey data analysis that’s most important to you.
Implementating Your VoC Programme
We’ll agree an implementation plan together to ensure everything can be prepared to match your requirements, and so you’re ready internally to start your VoC programme with a bang.
Training and Ongoing Support
Our software is designed to be user-friendly so you should find it simple to use. However, training will be offered to ensure everyone is confident using the Avius system and is excited to get started. Our friendly support team are on-hand to offer assistance.
Programme Reviews and Development
Your business, employees and customers will always change and move forward. We’ll ensure your Voice of Customer programme advances with you.
VOC SERVICES
The Avius team are here to help, whether it’s just a one-off or on a regular basis. If you don’t have the resource or knowledge internally, our expertise can fill the gap.
Requirement gathering
Data collection strategy
Question creation & flow
Survey design & branding
Data security
Data integration
Project strategy
Advanced training
Purpose-built dashboards
Business report
Crisis management
TEAM EXPERTISE
No matter what your size, our knowledgeable team will take time to understand your business and requirements. Our team have years of experience, an average of 6.4 years CX experience.
We’re experienced in planning and deploying all sizes of VoC programmes, for example, one of our clients has 372 kiosks across 165 locations in 25 countries.
“Avius have enabled us to significantly enhance our customer excellence culture, putting our members at the heart of the company. The service and support from the Avius team is second to none, their knowledge and expertise are excellent.”
Mia Manson-Bishop, Member Experience Director