HOW WE COLLECT, STORE AND USE YOUR DATA
1. Data Controller
The data controller responsible in respect of the information collected on this website and our services is Avius Ltd.
2. Data Processor
With regard to the information you collect from your customers, Avius Ltd are Data Processors. This means we process the data on your behalf, you are the Data Controller.
3. Lawful Basis
As required by the General Data Protection Regulation we are required to state which lawful basis determines our need for processing data.
a) To fulfil our contractual obligations to you we will need to process your data.
b) If you have made an enquiry or asked for a quote, we may need to process your data to provide you with the information requested.
3.2 Legitimate Interests
We aim to provide an excellent customer experience to all of our clients and users who sign up to receive information from us.
a) We may record product and website usage trends and patterns, so we can improve them to provide a better service to customers and prospects.
b) To provide marketing information about new features and services to individuals within our clients’ organisations, to ensure you’re using the right mix of our products and services for your needs.
c) To provide marketing information and product updates to users who have signed up to receive information from us.
d) To provide product and service support (tips and hints) to customers to help them use our products and services.
4. What information do we collect?
We may collect, store and use the following kinds of personal information:
a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation
b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services
c) information that you provide to us for the purpose of registering with us
d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
e) any other information that you choose to send to us
f) recordings of how you use and interact with the website, we will never use this information to identify individual users or to match it with further data on an individual user.
7. Using your personal information
We may use your personal information to:
a) administer the website
b) improve your browsing experience by personalising the website
c) enable your use of the services available on the website
d) send you goods purchased via the website, and supply to you services purchased via the website
e) send statements and invoices to you, and collect payments from you
f) send you general (non-marketing) commercial communications
g) send you email notifications which you have specifically requested
h) send you marketing communications relating to our business by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications)
i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user
j) deal with enquiries and complaints made by or about you relating to the website
k) keep the website secure and prevent fraud
l) verify compliance with the terms and conditions governing the use of the website
We will not, provide your personal information to any third parties for the purpose of marketing.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both session cookies and persistent cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security. We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including www.avius.com.
In addition, we may disclose your personal information:
a) to the extent that we are required to do so by law
b) in connection with any ongoing or prospective legal proceedings
c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling
e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
8. International data transfers
Information which you provide may be transferred to (but not stored in) the United States which do not have data protection laws equivalent to those in force in the European Economic Area.
You expressly agree to such transfers of personal information.
9. Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and other login details confidential.
10. Policy amendments
11. Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
a) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
12. Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
13. Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Our data protection registration number is Z1162815.