Receive an email notification within 30 seconds of receiving negative feedback. Solve issues before your unhappy customer even leaves your premises.
IMPROVE CUSTOMER SATISFACTION
- Speed up response and resolution times
- Each alert is sent to the relevant employee or team
- Help you meet SLAs
- Inform senior management of serious incidents
- Flexible distribution lists – in case of sickness, holidays.
Surveys are an extension of your brand, so we design them specifically for you. The questions and flow of the survey will be written to ensure you get useful insights to improve your business.
There are a variety of question types and features available to create exciting survey experiences to meet your objectives.
You can use images or icons, single or multiple answers, a search box, shuffle responses and many more features.
Use the Net Promoter Score® question to find out how likely your customers are to recommend you.
Ask respondents to rank a list of items in order of importance.
Measure satisfaction quickly with smiley to unhappy faces.
Respondents can scan a barcode or QR code from a till receipt or marketing material.
Avoid junk responses with a validation question.
Display short welcome messages, instructions or long scroll-able content, such as Terms & Conditions.
Grid/matrix questions are used to gather respondents’ thoughts or ratings on multiple items in one question.
Enables respondents to say exactly what they want with free text.
Members or employees can swipe their cards so you can collect their data.
Show respondents a promotional or informative video.
REPORTING AND ANALYTICS
Real-time reporting ensures you’re always aware of what’s happening and highlights any issues. Use feedback from your customers to improve your business.
Make Data Driven Decisions
Keep an eye on KPIs with dashboard overviews
Explore your data with an interactive analytics tool
Track resolution costs and times
Compare results by time, location, business area etc