FEATURES

SURVEY ALERTS

SURVEY DESIGN

QUESTION TYPES

ANALYTICS

SURVEY ALERTS

Collect customer feedback and receive an email notification within 30 seconds of receiving negative responses. Solve issues before your unhappy customer even leaves your premises.

IMPROVE CUSTOMER SATISFACTION

  • Speed up response and resolution times
  • Each alert is sent to the relevant employee or team
  • Help you meet SLAs
  • Inform senior management of serious incidents
  • Flexible distribution lists – in case of sickness, holidays.
Survey alerts on a mobile phone

SURVEY DESIGN

Surveys are an extension of your brand, so we design them specifically for you. The questions and flow of the survey will be written to ensure you get useful insights to improve your business.

CUSTOMIZED DESIGN
Ensure your survey design is on brand with bespoke design which include your logo, brand colours, imagery and style.

 

QUESTIONS AND SURVEY FLOW
Get advice from our knowledgeable Avius team who will provide recommendations to make sure your survey is user friendly. We can also advise on your questions so they’re not leading and ensure you ask the right questions to get quality results.

 

demographic survey question

QUESTION TYPES

There are a variety of question types and features available to create exciting survey experiences to meet your objectives.

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Multiple Choice

You can use images or icons, single or multiple answers, a search box, shuffle responses and many more features.

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NPS

Use the Net Promoter Score® question to find out how likely your customers are to recommend you.

Smiley Faces

Measure satisfaction quickly with smiley to unhappy faces.

Barcode Scanner

Respondents can scan a barcode or QR code from a till receipt or marketing material.

Validation

Avoid junk responses with a validation question.

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Message Screen

Display short welcome messages, instructions or long scroll-able content, such as Terms & Conditions.

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Rating Scale

Grid/matrix questions are used to collect customer feedback or ratings on multiple items in one question.

Comments

Enables respondents to say exactly what they want with free text.

Card Scanner

Members or employees can swipe their cards so you can collect their data.

Video Question

Show respondents a promotional or informative video.

SURVEY REPORTING AND ANALYTICS

 

Real-time reporting ensures you’re always aware of what’s happening and highlights any issues. Use feedback from your customers to improve your business.

Make Data Driven Decisions

Keep an eye on KPIs with dashboard overviews

Explore your data with an interactive analytics tool

Track resolution costs and times

Compare results by time, location, business area etc

 

Dashboard report example