Collect customer feedback and receive an email notification within 30 seconds of receiving negative responses. Solve issues before unhappy customers even leaves your premises.
IMPROVE CUSTOMER SATISFACTION
- Speed up response and resolution times
- Each alert is sent to the relevant employee or team
- Help you meet SLAs
- Inform senior management of serious incidents
- Flexible distribution lists – in case of sickness, holidays.
Surveys are an extension of your brand, so we design them specifically for you. The questions and flow of the survey will be written to ensure you get useful insights to improve your business.
Enable customers to provide feedback without touching a survey device. Offer two touch-free options; Gestures an AI-powered thumbs up/down survey or SmartCode a dynamic code respondents scan with their phone.
There are a variety of question types and features available to create exciting survey experiences to meet your objectives.