ACT ON PASSENGER FEEDBACK TO INCREASE SPEND
Every area of the airport affects the satisfaction of your passengers. Make sure you and your partners are delivering an excellent experience at every step of their journey. By measuring satisfaction and acting on feedback, you’ll increase dwell time and spend in concessions.
Often the first and last place visited at an airport, make a good impression by providing clean and fully stocked restrooms. New anti-bacterial screens reassure respondents.
Ensure lines are kept to a minimum and passengers receive fantastic customer service.
Most passengers are happy to go through security, but try to make it as quick and trouble-free as possible.
Monitor service, food quality and waiting times. Spot when there’s an issue without having to be in the terminal at all times.
Ensure you have the right staffing levels at the right time, identify operational improvements through passenger feedback.
The passenger experience doesn’t end at the airport doors, transfers, parking, buses are all part of the overall experience.
USE DATA TO INFORM DECISIONS
Customized dashboards help you track KPIs, spot issues and identify opportunities.
- Improve operational processes
- Change rotas to ensure you have resource when it’s needed
- Identify staff training needs
- Compare washrooms, restaurants, teams, terminals etc
- Spot opportunities for new products, partners or concessions
- Inform investment decisions
If you have your own BI tool, you can integrate your survey results easily with our API.