Avius Surveys logo

PASSENGER FEEDBACK SURVEYS

Measure passenger satisfaction with easy to use multi-lingual surveys.

Avius Surveys kiosk head
Avius Surveys logo

PASSENGER FEEDBACK SURVEYS

Measure passenger satisfaction throughout your airport, with easy to use multi-lingual surveys.

Smiley face survey on a kiosk

HOW IT WORKS

Number 1

Choose a kiosk.

Choice of survey kiosk icon
Number 2

Create your survey.

Survey creation icon
Number 3

Unpack and plug in your kiosk.

Kiosk delivery icon
Number 4

Start gathering feedback.

Feedback survey icon

HOW IT WORKS

Number 1

Choose a kiosk.

Choice of kiosks icon
Number 2

Create your survey.

Survey creation icon
Number 3

Unpack and plug in your kiosk.

Kiosk delivery icon
Number 4

Start gathering feedback.

Feedback survey icon
Screen grab of the Survey Editor & image of a Survey

BESPOKE SURVEY DESIGN

You can have your survey designed in your brand style, with questions to provide you with useful insights about your airport.

CUSTOM SURVEY DESIGN

You can have your survey designed in your brand style, with questions to provide you with useful insights about your airport.

Screen grab of Survey Editor & image of a Survey

SURVEY ALERTS

Receive a notification within 30 seconds of someone leaving negative feedback, to help you speed up resolution times.

If a passenger isn’t happy with cleanliness of the bathroom facilities, or one of the restaurants in the terminal, the relevant person will receive an email alert.

Example of a survey alert

SURVEY ALERTS

Receive a notification within 30 seconds of someone leaving negative feedback, to help you speed up resolution times.

If a passenger isn’t happy with cleanliness of the bathroom facilities, or one of the restaurants in the terminal, the relevant person will receive an email alert.

Example of a survey alert
Multi-lingual survey on a wall-mounted kiosk

MULTI-LINGUAL SURVEYS

Passengers can choose their preferred language, responses are automatically translated back to English.

MULTI-LINGUAL SURVEYS

Passengers can choose their preferred language, responses are automatically translated back to English.

Multi-lingual survey on a wall-mounted kiosk

REPORTING AND ANALYTICS

Keep an eye on your KPIs and quickly spot if there are problems in a particular area of the terminal.

Download raw data, view dashboards or dive into your results with our interactive analytics tool.

Example of an analytics dashboard

REPORTING AND ANALYTICS

Keep an eye on your KPIs and quickly spot if there are problems in a particular area of the terminal.

Download raw data, view dashboards or dive into your results with our interactive analytics tool.

Example of an analytics dashboard

SURVEY KIOSKS

Choose from a range of kiosks to suit the different locations throughout your airport. Below are the most popular, but alternatives can be sourced to meet your requirements.

Wall-mounted Survey Kiosk
Floor-standing survey kiosk
Desktop Survey Kiosk
Impact survey kiosk

SURVEY KIOSKS

Choose from a range of kiosks to suit the different locations throughout your airport. Below are the most popular, but alternatives can be sourced to meet your requirements.

Wall-mounted kiosk
Desktop Survey Kiosk
Impact survey kiosk
Padlock - security icon

SAFE & SECURE

Data is transferred over HTTPS and is TLS/SSL encrypted.

Headset - support icon

SUPPORT

Friendly and knowledgeable support team.

Glasses - accessible icon

ACCESSIBLE

Audio options for visually impaired customers.

Easy to use icon

EASY TO USE

Increase response rates with user-friendly surveys.

Try the demo, download the Avius Surveys app:

Padlock - security icon

SAFE & SECURE

Data is transferred over HTTPS and is TLS/SSL encrypted.

Headset - support icon

SUPPORT

Friendly and knowledgeable support team.

Glasses - accessible icon

ACCESSIBLE

Audio options for visually impaired customers.

Easy to use icon

EASY TO USE

Increase response rates with user-friendly surveys.

Try the demo, download the Avius Surveys app:

TRUSTED BY AIRPORTS AROUND THE WORLD

“We’ve been amazed at the number of feedback responses received from devices at our restrooms. Avius survey results provide the ‘voice of the customer’ and are an integral factor in our decision to carry out a multi-million dollar enhancement program.”

Melanie Tomlinson, Airside Operations Manager, Atlanta Airlines Terminal Corporation

Selection of clients, inc Atlanta airport, National Trust, Savills, Sydney Opera House