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PASSENGER SATISFACTION SURVEYS

Get real-time feedback to gain useful insights to improve passenger satisfaction.

Avius Surveys kiosk head
Avius Surveys logo

PASSENGER FEEDBACK SURVEYS

Measure passenger satisfaction throughout your airport, with easy to use multi-lingual surveys.

Smiley face survey on a kiosk

HOW IT WORKS

Number 1

Choose a mix of survey kiosks to suit different areas of the airport.

Choice of survey kiosk icon
Number 2

The Avius team will work with you to create a user-friendly survey.

Survey creation icon
Number 3

Unpack and plug-in to start gathering passenger feedback.

Kiosk delivery icon
Number 4

Use scores and passenger comments to improve satisfaction.

Feedback survey icon

HOW IT WORKS

Number 1

Choose a kiosk.

Choice of kiosks icon
Number 2

Create your survey.

Survey creation icon
Number 3

Unpack and plug in your kiosk.

Kiosk delivery icon
Number 4

Start gathering feedback.

Feedback survey icon
Multi-lingual survey on a wall-mounted kiosk

LISTEN TO YOUR CUSTOMERS

Make it easy for passengers to provide you with feedback.

Provide survey kiosks asking about their experience at each touch point around the airport; security, restaurants, shops etc. You can also collect post-travel feedback with online surveys.

  • Multi-lingual
  • Tailored to your requirements
  • Custom design
  • Instant Alerts

LISTEN TO YOUR CUSTOMERS

Make it easy for passengers to provide you with feedback.

Provide survey kiosks asking about their experience at each touch point around the airport; security, restaurants, shops etc. You can also collect post-travel feedback with online surveys.

  • Multi-lingual
  • Tailored to your requirements
  • Custom design
  • Instant Alerts
Multi-lingual survey on a wall-mounted kiosk

SPEED UP RESOLUTION TIME

Receive a notification within 30 seconds of a passenger leaving negative feedback.

If a passenger isn’t happy with cleanliness of the bathroom facilities, or one of the restaurants in the terminal, the relevant person will receive an email alert.

Example of a survey alert

SPEED UP RESOLUTION TIME

Receive a notification within 30 seconds of a passenger leaving negative feedback.

If a passenger isn’t happy with cleanliness of the bathroom facilities, or one of the restaurants in the terminal, the relevant person will receive an email alert.

Example of a survey alert
Screen grab of the Survey Editor & image of a Survey

IMPROVE BATHROOM SATISFACTION

Passengers often state that clean and modern bathroom facilities are a big part of their satisfaction with airports.

Measure satisfaction with a simple survey where passengers tap on the face matching their feelings. Follow-up questions enable unhappy passengers to inform you of any issues such a dirty floors, a lack or supplies etc.

IMPROVE BATHROOM SATISFACTION

Passengers often state that clean and modern bathroom facilities are a big part of their satisfaction with airports.

Measure satisfaction with a simple survey where passengers tap on the face matching their feelings. Follow-up questions enable unhappy passengers to inform you of any issues such a dirty floors, a lack or supplies etc.

Screen grab of the Survey Editor & image of a Survey

MAKE DATA DRIVEN DECISIONS

Keep an eye on your KPIs and quickly see if there are problems in a particular area of the terminal.

Spot trends and dive into the details to find insights to help you make data driven decisions.

Example of an analytics dashboard

MAKE DATA DRIVEN DECISIONS

Keep an eye on your KPIs and quickly see if there are problems in a particular area of the terminal.

Spot trends and dive into the details to find insights to help you make data driven decisions.

Example of an analytics dashboard
Padlock - security icon

SAFE & SECURE

Data is transferred over HTTPS and is TLS/SSL encrypted.

Headset - support icon

SUPPORT

Friendly and knowledgeable support team.

Glasses - accessible icon

ACCESSIBLE

Audio options for visually impaired customers.

Easy to use icon

EASY TO USE

Increase response rates with user-friendly surveys.

Try the demo, download the Avius Surveys app:

Padlock - security icon

SAFE & SECURE

Data is transferred over HTTPS and is TLS/SSL encrypted.

Headset - support icon

SUPPORT

Friendly and knowledgeable support team.

Glasses - accessible icon

ACCESSIBLE

Audio options for visually impaired customers.

Easy to use icon

EASY TO USE

Increase response rates with user-friendly surveys.

Try the demo, download the Avius Surveys app:

TRUSTED BY AIRPORTS AROUND THE WORLD

“We’ve been amazed at the number of feedback responses received from devices at our restrooms. Avius survey results provide the ‘voice of the customer’ and are an integral factor in our decision to carry out a multi-million dollar enhancement program.”

Melanie Tomlinson, Airside Operations Manager, Atlanta Airlines Terminal Corporation

Selection of clients, inc Atlanta airport, National Trust, Savills, Sydney Opera House