Pricing and Features

There are a range of options to suit your business needs and budget.

Facilities Management collects a high volume of anonymous scores to monitor facilities, such as washrooms.

Customer Experience provides KPI scores, detailed customer feedback, and enables customer follow-up and service recovery.

Customer Inquiry Management allows you to collect, manage, and reply to all feedback from multiple channels, in one system.

STARTER

$40

month / collector for unlimited responses

or 27 cents per response

Unlimited KPI Questions

Online or Kiosk Collectors 

SmartCode Surveys

Real-time Reports

Strong Response Encryption

2 Year Data Retention

STANDARD

$70

month / collector for unlimited responses

or 47 cents per response

Everything in Starter, plus…

Advanced Logic

Custom Survey Design

Gestures Touchless Survey

5 Year Data Retention

PREMIUM PLUS

Contact Us

for a quote

Everything in Premium, plus…

Custom Analytics

Custom Integrations

Advanced Question Types

Advanced Hardware Options

Unlimited Data Retention

STARTER

$15

month / collector for unlimited responses

or 10 cents per response

CSAT Question

Kiosk Collectors

SmartCode Surveys

Real-time Reports

Strong Response Encryption

2 Year Data Retention

ALL-IN-ONE
CUSTOMER INQUIRY
MANAGEMENT SYSTEM

$69 / month / user

Multi-channel Support

Case Management

Case Notifications

Complete Case History

Team Collaboration

Track SLA Times

Custom Reporting Dashboards

Volume discounts available, contact us for more details.

All Features

Feedback Depth and RichnessSTARTERSTANDARDPREMIUMPREMIUM PLUS
Unlimited KPI Questions green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Capture Contact Details green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Comments green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Advanced Survey Logic green tick - feature includedgreen tick - feature includedgreen tick - feature included
Custom Survey Design green tick - feature includedgreen tick - feature includedgreen tick - feature included
Multi-lingual green tick - feature includedgreen tick - feature included
Advanced Question Types green tick - feature included
Multi-channel FeedbackSTARTERSTANDARDPREMIUMPREMIUM PLUS
Kiosk Collectors
Hardware sold separately, see our range of kiosks.
green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Online Collectors green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Offline Data Collection green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
SmartCode Surveys green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Gestures Surveys green tick - feature includedgreen tick - feature includedgreen tick - feature included
Email Distribution green tick - feature includedgreen tick - feature included
Bespoke Collectors green tick - feature included
Response & ResultsSTARTERSTANDARDPREMIUMPREMIUM PLUS
Real-time Dashboard Reports green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Raw Data Export green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Real-time Alerts green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
API green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Strong Response Encryption green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Custom-built Analytics green tick - feature included
Custom Integrations green tick - feature included
Data Retention Period 2 YEARS5 YEARS10 YEARSUNLIMITED
Customer SupportSTARTERSTANDARDPREMIUMPREMIUM PLUS
Email and Phone Support green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Device Management green tick - feature includedgreen tick - feature includedgreen tick - feature includedgreen tick - feature included
Feedback Depth and RichnessSTARTERSTANDARD
Smiley Face CSAT KPI green tick - feature includedgreen tick - feature included
Multiple Choice Drill-down green tick - feature included
Comments green tick - feature included
Multi-channel FeedbackSTARTERSTANDARD
Kiosk Collectors
Hardware sold separately, see our range of kiosks.
green tick - feature includedgreen tick - feature included
Online Collectors green tick - feature includedgreen tick - feature included
SmartCode green tick - feature includedgreen tick - feature included
Offline Data Collection green tick - feature includedgreen tick - feature included
Gestures Surveys green tick - feature included
Response & ResultsSTARTERSTANDARD
Real-time Dashboard Reports green tick - feature includedgreen tick - feature included
Real-time Alerts green tick - feature includedgreen tick - feature included
API green tick - feature includedgreen tick - feature included
Strong Response Encryption green tick - feature includedgreen tick - feature included
Data Retention Period 2 YEARS5 YEARS
Customer SupportSTARTERSTANDARD
Email and Phone Support green tick - feature includedgreen tick - feature included
Device Management green tick - feature includedgreen tick - feature included
Multi-channel SupportSTANDARD
Email Inquiries green tick - feature included
Phone Inquiries green tick - feature included
Web Inquiries green tick - feature included
SMS Inquiries green tick - feature included
Survey Responses green tick - feature included
Face-to-face Inquiries green tick - feature included
Case ManagementSTANDARD
Case Prioritization green tick - feature included
Case Categories green tick - feature included
Category Code green tick - feature included
Email or SMS Case Replies green tick - feature included
Email Auto-replies green tick - feature included
SLA Tracking Times green tick - feature included
Case Notifications green tick - feature included
Resolution Notes green tick - feature included
Case ReportingSTANDARD
KPIs Overview green tick - feature included
Helpdesk Reports green tick - feature included
Multi-device Access green tick - feature included
Report Templates green tick - feature included
Custom Design green tick - feature included
Customer Satisfaction Rating green tick - feature included
Data Security green tick - feature included
Data Retention Period UNLIMITED
Case HistorySTANDARD
Complete Case History green tick - feature included
Track Changes green tick - feature included
Search Criteria green tick - feature included
Team CollaborationsSTANDARD
Case Sharing green tick - feature included
Assign Inquiries green tick - feature included
Agent Conflict Detection green tick - feature included
Customer SupportSTANDARD
Onboarding Training ADDITIONAL COST
Email and Phone Support green tick - feature included