Improve Client Satisfaction
Keep clients happy and increase renewals by improving the satisfaction of their customers.
Collect operational insights directly from end users to measure KPIs in all serviced areas.
OFFER OUTSTANDING FACILITIES MANAGEMENT
Use customer satisfaction surveys to determine how satisfied employees and visitors are. Act on feedback to improve experience, and use data insights to demonstrate to your clients how you’re performing and why you’re better than your competitors.
Measure satisfaction and act on feedback to improve all areas:
- Catering and restaurants
- Site Management – lifts, lighting, cleaning
- Health & safety
- Special events
USE FEEDBACK TO DRIVE IMPROVEMENTS
Act on insights you receive to make changes to increase employee and visitor experience, and therefore keep your clients happy. Use facility management satisfaction surveys to:
- Compare teams and sites
- Schedule maintenance and cleaning
- Connect seasonal peaks with satisfaction
- Identify sites in need of renovation