Improve Guest Satisfaction
Collect guest feedback for each touch-point across your attraction to increase their overall experience, spend, repeat visits and recommendations to their friends and family.
GET ACTIONABLE INSIGHTS TO DRIVE BUSINESS SUCCESS
Purpose-built analytics provide insights to help you deliver an excellent guest experience, improve satisfaction and grow loyalty and return visits.
- Monitor the cleanliness and stock levels of facilities/restrooms
- Evaluate the quality and service in food and beverage outlets
- Identify under-performing teams or individuals
- Determine the link between weather and satisfaction
- Assess the success of new products and other investments
- Report, resolve and manage health & safety issues
SPEED-UP RESPONSES TO ENQUIRIES
Collect, manage and respond to guest enquiries from multiple channels – survey responses, emails, calls, texts and face to face enquiries.
- Resolve issues whilst the guests are still on site
- Track resolutions, time and costs
- Keep records across a group of attractions
- View customer history across attractions
Use a range of collection methods to get feedback from a sample of all your customer segments.
Measure satisfaction and use instant alerts to resolve any issues whilst they’re still on-site, before they have time to even think about posting on social media or doing a review.
IN-THE MOMENT FEEDBACK
If you have your own app, enable guests to provide feedback whenever they like, or trigger a feedback request; in a queue, after visiting an F&B outlet, sitting in the car park or after they’ve made a booking.
Ask for feedback once guests have had time to reflect on their visit. Their views on value for money may have changed. They may have suggestions on how you could enhance their experience.