The National Retail Federation Retail’s Big Show is the world’s largest retail event — bringing together thousands of retailers, brands, and technology partners to explore what’s next for the industry. This January, the Avius team will be on the ground in New York, and we’re excited to be part of it once again.
If you’re operating in retail today, you’ll know the challenge isn’t a lack of data — it’s knowing which insights truly matter and how to act on them fast enough. That’s where Avius comes in.
How Avius Helps Retailers Turn Feedback into Action
Avius helps retailers capture real-time, in-the-moment customer feedback at critical touchpoints — from store entrances and fitting rooms to checkouts, service desks, and exits. By making feedback simple, fast, and accessible, retailers gain an honest, continuous view of how customers feel while the experience is still happening.
With Avius, retail teams can:
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Identify issues as they occur and trigger real-time alerts
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Understand what drives satisfaction, loyalty, and repeat visits
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Track performance through clear, data-driven KPIs
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Empower store teams to take action with confidence, not guesswork
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Make smarter operational decisions using real customer insight
The result? Better experiences for customers, clearer priorities for teams, and more informed decisions at every level of the business.
Support Collecting Education Delegates Feedback at NRF
This year, we’re also proud to be attending as a partner collecting education delegates feedback for the NRF show itself. By capturing live attendee insights during the event, Avius helps organisers understand what resonates, what can be improved, and how future NRF shows can continue to deliver exceptional value.
It’s a powerful example of how feedback doesn’t just support retail operations — it also helps shape world-class events.
Meet the Avius Team at NRF 2026
You’ll find us at Avius Booth #1454, where our team will be available throughout the show to chat about retail experience, feedback strategies, and real-world use cases.
On site, you can meet:
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Ben Story, CEO
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Chris Williams, VP of Customer Success
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Lulu Wang, Senior Marketing Manager
- Af Karimi, Account Manager
Whether you’re exploring new technology, rethinking KPIs, or simply want to understand how customer feedback can drive better retail outcomes, we’d love to connect.
Avius offer a wide range solutions – interactive survey kiosks, smiley face feedback devices, or mobile and QR-based surveys and more, we’ll guide you on which tools to use — and where to place them — to ensure your data is accurate, unbiased, and actionable.
Event details
📍 Avius Booth #1454
🎟️ Register for NRF Retail’s Big Show: https://nrfbigshow.nrf.com/
What Avius can do for you
In the attractions industry, one of the biggest challenges is truly understanding what your visitors think and how they feel about your services, facilities, and overall experience. Every guest interaction shapes your reputation, and their satisfaction scores provide vital insight into how your business is performing today — and where to invest for the future.
That’s where Avius comes in.
We provide end-to-end guest feedback solutions, from consultation and strategy to hardware, software, and ongoing support. Our team helps you identify the key moments in your customer journey to capture real, in-the-moment feedback that reflects your guests’ true emotions and experiences. We’ve achieved great success in collecting feedback for retail facility management — read the case study here.
Whether it’s through interactive survey kiosks, smiley face feedback devices, or mobile and QR-based surveys, we’ll guide you on which tools to use — and where to place them — to ensure your data is accurate, unbiased, and actionable.
With Avius, you don’t just collect feedback, you gain the insights needed to make confident, data-driven decisions that improve satisfaction, boost loyalty, and drive long-term success.
Avius single press smiley faces device – Feedback Buttons
Learn more about Avius Feedback Buttons.
