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Bespoke Experience Management Services

The Avius team can provide extra resource and expert knowledge. Bespoke services include customisation, feedback strategy and crisis management. As well as in-depth reporting to ensure you receive useful insights to grow your business.

Personalised Service

You can have as much or little as support and advice as you need. Whether it’s ongoing, project based or to help you in an urgent situation. We’re happy to handhold and ensure your set-up and integration goes smoothly.

Business intelligence

Customer & enterprise integration

Text/sentiment analysis

Training & support

Crisis management

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Survey Design

To ensure you get a high response the Support Team create user friendly surveys. They’ll also make sure the questions will provide you with a range of answers that you can act on.

Survey set-up

Designed in your branding

Question advice

Question/survey usability

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Reporting and Analytics

Get an advanced analysis of your feedback. Our experienced team can dive deep into your data and provide insights to help you make decisions.

Integrate Avius data with your systems

Comparison across locations, dates, keywords…

High level KPIs

Analysis matched to business requirements

NPS Statistics

Full access to your historic data

“The service provided by Avius is second to none, supporting our locations across the globe. We view Avius as part of the Merlin team rather than an external partner, due to their support and involvement with our company.”

Stacey Hunter


Get in touch to request a demo or quote