Customer Feedback Management

Collect, manage and reply to all of your feedback, from multiple channels, in one system. Combine and compare data, monitor performance and get business insights.

Customer satisfaction icon

Improve Customer Satisfaction

Manage and prioritise enquiries, respond to customers quicker.

Save time and money icon

Save Time and Money

Measure resolution costs, retain customers and improve your business.

Decision making icon

Enhance Decision Making

Learn from your customers and make business decisions based on those insights.

Feedback Management

See emails, survey results, phone calls, SMS and written comments in one ‘inbox’.

tick iconReply directly to your customers

tick iconForward cases for resolution

tick iconCategorise feedback for reporting

tick iconSee a complete audit history

tick iconSet-up automated emails or text alerts

tick iconAssign enquiries to the correct team

tick iconShare customer data across locations

Reporting & Analytics

Improve your business, speed up resolutions times, reduce costs and grow revenue.

tick iconTrack the number of outstanding cases

tick iconCompare results (locations, users, categories)

tick iconMeasure resolution costs

tick iconView summary reports

tick iconAccess on any device

tick iconBuild a customer database

tick iconDesign your own dashboards

From $74 per month

“Working with Avius has enabled us to significantly enhance our customer excellence culture, putting our members at the heart of the company. The service and support from the Avius team is second to none, their knowledge and expertise are excellent.”

Mia Manson-Bishop

Member Experience Director, David Lloyd Leisure

Get in touch to request a demo or quote