Customer Feedback Management
Collect, manage and reply to all of your feedback, from multiple channels, in one system. Combine and compare data, monitor performance and get business insights.
Improve Customer Satisfaction
Manage and prioritise enquiries, respond to customers quicker.
Save Time and Money
Measure resolution costs, retain customers and improve your business.
Enhance Decision Making
Learn from your customers and make business decisions based on those insights.
See emails, survey results, phone calls, SMS and written comments in one ‘inbox’.
Reply directly to your customers
Forward cases for resolution
Categorise feedback for reporting
See a complete audit history
Set-up automated emails or text alerts
Assign enquiries to the correct team
Share customer data across locations
Reporting & Analytics
Improve your business, speed up resolutions times, reduce costs and grow revenue.
Track the number of outstanding cases
Compare results (locations, users, categories)
Measure resolution costs
View summary reports
Access on any device
Build a customer database
Design your own dashboards
“Working with Avius has enabled us to significantly enhance our customer excellence culture, putting our members at the heart of the company. The service and support from the Avius team is second to none, their knowledge and expertise are excellent.”Mia Manson-Bishop