MULTI-CHANNEL CUSTOMER FEEDBACK SURVEYS

To collect feedback from a wide sample of customers, use a multi-channel feedback strategy with all results combined in one system.

Anti-bacterial survey kiosk screen

PHYSICAL KIOSKS

 

  • Collect in-the-moment feedback
  • Resolve issues before customers leave your premises
  • Manage remotely, no need to visit every location
  • Easy to tie feedback back to each location
  • High-footfall areas maximize responses
responsive online surveys

ONLINE SURVEYS

 

  • Distribute via email
  • Embed in your website
  • Print QR code on posters, cards, receipts
  • Share on social media
  • Responsive and optimized for mobile
in-app mobile survey

IN-APP SURVEYS

 

  • Set certain actions to trigger a survey
  • Customers can do everything in one place
  • Capture feedback as they complete an action – booking, purchase etc
Survey Results Dashboard

VIEW ALL RESULTS IN ONE PLACE

 

  • Keep an eye on employee satisfaction scores
  • Track and compare Employee Net Promoter Scores (eNPS)
  • View employee feedback and suggestions
  • Compare results by teams or locations
  • Integrate results into your existing BI tool