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CUSTOMER EXPERIENCE BLOG

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OPTIMUS CASE NOTIFICATIONS

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Ensure no-one misses a case assigned to them and that they can easily see if a case they own is updated by another member of the team…

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LIKERT SCALE SURVEYS

LIKERT SCALE SURVEYS

The Likert Scale is usually a 5 point scale used to measure customer attitude to a statement or question. They can help you…

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GDPR – INDIVIDUAL RIGHTS

GDPR – INDIVIDUAL RIGHTS

Now GDPR is here you may receive requests from your customers to remove or change their personal data. Individuals may also ask for a copy of their personal data…

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