Purpose-built analytics help you understand your customers, identify issues and make confident decisions to strengthen your business.
Avius can provide you with the tools and techniques to analyse customer feedback. Use insights to prioritise actions that will improve operations, drive satisfaction, save money and create loyal customers.
Feedback comments and scores will tell you what you need to improve. Find out what’s critical to retaining their business and how to push them from happy customers to loyal advocates.
Real-time results enable you to identify where and when you have issues. Act to resolve them before they heighten to limit the number of customers affected.
With customer satisfaction data analysis, you can follow trends over time, identify how behaviour changes over time and use these insights to identify current requirements and predict new expectations.
Use insights from customer feedback analysis to help you make investment decisions, and to measure if previous investments have been successful.
Combine and compare your Voice of Customer and Voice of Employee insights to improve satisfaction scores of both.
If you have an existing BI tool, you can use our API tool to feed your survey results into your current system.
Collect customer feedback and access your data in real-time so you can see what’s happening in that moment. You can manipulate your results to spot trends, dive into the detail or focus on one area, our interactive analytics tool changes as you choose each filter.
Compare your results by locations or teams to see who’s performing better than others. Create league tables where sites are ranked in order of performance by each of your KPIs.
You don’t need to be a business analyst to understand your results. Our user-friendly dashboards and interactive analytics are suitable for everyone. Choose whether each location can see their own results or can access all locations.
It’s easy to export pre-built customer feedback dashboards or datasheets you’ve filtered to PDFs to share with colleagues and senior management.