USE INSIGHTS TO DRIVE BUSINESS SUCCESS

Facilities management reporting illustration

Purpose-built analytics help you understand your customers, identify issues and make confident decisions to strengthen your business.

 

Use insights to prioritise actions that will improve operations, drive satisfaction, save money and create loyal customers.

Facilities management reporting illustration

MAKE CONFIDENT DATA DRIVEN DECISIONS

FIND OUT HOW TO KEEP CUSTOMERS HAPPY

Feedback comments and scores will tell you what you need to improve. Find out what’s critical to retaining their business and how to push them from happy customers to loyal advocates.

SOLVE ISSUES BEFORE THEY ESCALATE

Real-time results enable you to identify where and when you have issues. Act to resolve them before they heighten to limit the number of customers affected.

PREDICT CUSTOMER BEHAVIOUR

Following trends over time, identify how customer behaviour changes over time and use these insights to identify current requirement and predict new expectations.

MAKE DATA DRIVEN INVESTMENTS

Use insights from customer feedback to help you make investment decisions, and to measure if previous investments have been successful.

AMALGAMATE VOC AND VOE SCORES

Combine and compare your Voice of Customer and Voice of Employee insights to improve satisfaction scores of both.

INTEGRATE WITH YOUR CURRENT SYSTEMS

If you have an existing BI tool, you can use our API tool to feed your survey results into your current system.

CUSTOMIZED DASHBOARDS

 

  • Track all KPIs in one dashboard; NPS, CES and CSAT scores
  • Filter by time frame, location, business area etc
  • Compare team or location results
  • Evaluate results by feedback channel
  • Build your own storyboards

ANALYTICS FEATURES

Reporting icon

Analyze, Manipulate and Filter Data

Access your data in real-time so you can see what’s happening in that moment. You can manipulate your results to spot trends, dive into the detail or focus on one area, our interactive analytics tool changes as you choose each filter.

Location Comparisons

Compare your results by locations or teams to see who’s performing better than others. Create league tables where sites are ranked in order of performance by each of your KPIs.

User-friendly Reports

You don’t need to be a business analyst to understand your results. Our user-friendly dashboards and interactive analytics are suitable for everyone. Choose whether each location can see their own results or can access all locations.  

Share Dashboards with Co-workers

It’s easy to export pre-built dashboards or datasheets you’ve filtered to PDFs to share with colleagues and senior management.