Restroom survey at Houston Airport


Houston Airports are using a variety of technologies to improve restroom cleanliness and passenger experience. They are using our Avius Surveys software to collect feedback, along with Infax TRAX® to monitor passenger numbers.

Avius survey kiosks are placed outside restrooms where passengers can indicate if they were satisfied with the restroom. They tap on the happy or sad face, if they choose the sad face it’s followed by another question. This allows them to state what the issues with the restroom were. A member of staff then receives an email to alert them of the problem.

Infax TRAX® counts the numbers of passengers through the restroom. When the threshold is met, the relevant member of staff is sent an alert.

Together, Infax and Avius, are helping Houston Airports to improve passenger satisfaction and operational efficiency.

We’re really excited to see great press coverage received:

By Caroline Hawksworth