Voice of Customer Blog

MULTI-LINGUAL SURVEYS

8th November 2018

Did you know only around 360 million people speak English as their first language? You could be missing valuable insights if...

11th October 2018

Customers who have their expectations met or exceeded are more satisfied than those who don't. But not all customers have the same expectations...

19th September 2018

Ensure no-one misses a case assigned to them and that they can easily see if a case they own is updated by another member ...

30th August 2018

To improve customer satisfaction simply gathering feedback isn't enough. Analyse, act and communicate to close the feedback loop...

9th August 2018

If a customer leaves negative feedback whilst completing your survey, you’ll receive an email notification within 30 seconds…