optimus case notifications

Ensure no-one misses a case assigned to them and that they can easily see if a case they own is updated by another member of the team.

Optimus re-opens a case if a customer replies to a previously closed or pending case; you’ll also receive a notification when this occurs if you set up the ‘case state changes’ notifications (the 2nd option below).



To set-up your email notifications, click on the bell icon in the top-right corner. configure notifications icon

Enter your email address, choose the notifications you’d like to receive, and click confirm.

Optimus case notification helpdesk

When you receive a notification, it will appear on the case management page alongside other communications.

Each member of the team will need to set up their own notifications.