Ensure no-one misses a case assigned to them and that they can easily see if a case they own is updated by another member of the team.
Optimus re-opens a case if a customer replies to a previously closed or pending case; you’ll also receive a notification when this occurs if you set up the ‘case state changes’ notifications (the 2nd option below).
HOW TO SET CASE NOTIFICATIONS
To set-up your email notifications, click on the bell icon in the top-right corner. 
Enter your email address, choose the notifications you’d like to receive, and click confirm.
When you receive a notification, it will appear on the case management page alongside other communications.
Each member of the team will need to set up their own notifications.
