MANAGE EXPECTATIONS TO IMPROVE CUSTOMER SATISFACTION
Customers who have their expectations met or exceeded are more satisfied than those who don't. But not all customers have the same expectations...
VOICE OF CUSTOMER BLOG
OPTIMUS CASE NOTIFICATIONS
Ensure no-one misses a case assigned to them and that they can easily see if a case they own is updated by another member ...
CLOSING THE LOOP ON FEEDBACK
To improve customer satisfaction simply gathering feedback isn't enough. Analyse, act and communicate to close the feedback loop...
SURVEY ALERTS FOR NEGATIVE FEEDBACK
If a customer leaves negative feedback whilst completing your survey, you’ll receive an email notification within 30 seconds…
LIKERT SCALE SURVEYS
The Likert Scale is usually a 5 point scale used to measure customer attitude to a statement or question. They can help you…
