Don’t risk losing customers to your competitors. Measure satisfaction scores and use feedback insights to improve the entire customer journey and increase loyalty.
Give Customers a Voice to Drive Business Success
HOW CUSTOMER FEEDBACK SOLUTIONS CAN HELP YOU
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Get high-volume feedback from physical VoC survey kiosksCustomer feedback touch-screen kiosks are more engaging and, attract a higher volume of feedback and better sample sizes than other methods. -
Assess the entire customer journeyMeasure customer experience at every touch-point with multi-channel feedback; online and physical survey devices to capture pre, post and in-the-moment feedback. -
Use actionable insights to improve customer satisfactionFind out why your customers are happy or not and act on feedback. Use Voice of Customer software to make business decisions to improve satisfaction, retention, spend and loyalty to build brand ambassadors. -
Speed-up resolution with real-time alerts and reportsGet email alerts within 30 seconds of receiving negative feedback. Issues can be resolved before customers even leave your location, limiting bad reviews or social mentions, and improving satisfaction. -
Respond and manage all customer enquiriesCollect, manage and respond to customer enquiries from multiple channels in one system. Assign queries to the correct team, track resolution time and costs, compare results across locations and respond to customers quickly.
EASY CUSTOMER FEEDBACK IMPLEMENTATION
Don’t stress about your VoC strategy and implementation, we can manage it for you. Avius have years of experience planning and managing complex multi-location customer feedback survey kiosk deployment.
Agree on survey plans and kiosks to meet your business needs
Avius VoC experts will create on-brand user-friendly surveys
Unpack your customer survey kiosks and plug-in to start gathering feedback
Monitor your KPIs and spot trends with custom-built survey analytics
AVIUS FEATURES
BESPOKE SURVEY DESIGN
On-brand and tailored to your requirements
OFFLINE DATA COLLECTION
Collects responses offline, results appear once online
REMOTE MANAGEMENT
Manage all devices for all locations from your office
MULTI-LINGUAL
Responses can be automatically translated back to English
ANTI-BACTERIAL SCREEN
Screen protector eliminates 99.9% of bacteria
SECURE & GDPR COMPLIANT
Data is TLS/SSL encrypted. Display privacy notices when you collect personal data.
SECURE FEEDBACK
Responses are encrypted in a way that means they can only be decrypted after being sent to our system
A SAMPLE OF OUR CLIENTS…
WHAT OUR CLIENTS SAY ABOUT US
“They provide us with outstanding service and powerful software which enables us to deliver an excellent customer experience.”
Tyler Pellerin, Product Excellence
“Avius have enabled us to significantly enhance our customer excellence culture, putting our members at the heart of the company.”
Mia Manson-Bishop, Member Experience Director
“Avius Surveys give our customers a voice, enables us to respond quickly and act on the feedback received. In less than 4 months of working with Avius, 10 out of 12 of our KPI scores have improved.”
Neil Poulter, Operations Director
