Give Customers a Voice to Drive Business Success

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Measure customer experience at every touch-point to collect actionable insights to increase satisfaction, inform business decisions and improve results.

Voice of Customer illustration

EASY VOICE OF CUSTOMER IMPLEMENTATION

Don’t stress about your VoC strategy and implementation, we can manage it for you. Avius have years of experience planning and managing complex multi-location survey kiosk deployment.

1

Agree on survey plans and kiosks to meet your business needs

2

VoC experts will create on-brand user-friendly surveys

3

Unpack the kiosks and plug-in to start gathering feedback

4

Monitor your KPIs and spot trends with custom-built analytics

FEATURES

BESPOKE SURVEY DESIGN

On-brand and tailored to your requirements

OFFLINE DATA COLLECTION

Collects responses offline, results appear once online 

REMOTE MANAGEMENT

Manage all devices for all locations from your office

MULTI-LINGUAL

Responses can be automatically translated back to English

PURPOSE-BUILT ANALYTICS

Get actionable insights to make confident business decisions

ANTI-BACTERIAL SCREEN

Screen protector eliminates 99.9% of bacteria

RESPOND TO ENQUIRIES

Manage queries from multiple channels in one system

PROFESSIONAL SERVICES

Use our expertise if you don’t have knowledge or resource in-house

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SECURE & GDPR COMPLIANT

Data is TLS/SSL encrypted. Display privacy notices when you collect personal data.

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DATA QUALITY

Automatic filtering of low-quality responses

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SECURE FEEDBACK

Responses are encrypted in a way that means they can only be decrypted after being sent to our system

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FRIENDLY SUPPORT

Our knowledgeable team can solve any issues

A SAMPLE OF OUR CLIENTS…

WHAT OUR CLIENTS SAY ABOUT US

“They provide us with outstanding service and powerful software which enables us to deliver an excellent customer experience.”

Tyler Pellerin, Product Excellence

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“Avius have enabled us to significantly enhance our customer excellence culture, putting our members at the heart of the company.”

Mia Manson-Bishop, Member Experience Director

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“Avius Surveys give our customers a voice, enables us to respond quickly and act on the feedback received. In less than 4 months of working with Avius, 10 out of 12 of our KPI scores have improved.”
Neil Poulter, Operation Director

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