Voice of Customer Blog

[Webinar] The Psychology Behind the Guest Feedback – Why Guests Rate the Way They Do

29th May 2025

Every day, guests across attractions, entertainment venues, and hospitality spaces leave behind instant feedback—often with just the press of a single button. But what ...

How Surveys Help Businesses Improve Review Scores on TripAdvisor, Google and Trust Pilot

12th May 2025

By Lulu Wang

In today’s review-driven economy, platforms like TripAdvisor, Google and Trust Pilot as well as other review platforms hold enormous influence. A single star can ...

AVIUS PARTNERS WITH THE WORLD OF COCA-COLA AND COCA-COLA STORES TO HARNESS THE POWER OF REAL-TIME CUSTOMER DATA

12th November 2021

By Dom Harding

The World of Coca-Cola partners with Avius for real-time customer data.

Example of an open-ended survey question on a kiosk head

WHEN AND WHY TO USE OPEN-ENDED QUESTIONS

21st April 2021

By Dom Harding

Nearly a third of customers leave comments in satisfaction surveys. Find out when to ask open-ended questions to encourage valuable insights...

Illustration of a man wearing a mask paying for his shopping at the cash register

HOW CAN SUPERMARKETS REMOVE CUSTOMER PAIN-POINTS WITH FEEDBACK

4th February 2021

By Dom Harding

If you provide poor shopping experiences and continue to ignore customer pain-points, you could be at risk of losing millions in revenue every year...

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