WHEN AND WHY TO USE OPEN-ENDED QUESTIONS 4 min read 21st April 2021 By Natalia Kaczmarek Nearly a third of customers leave comments in satisfaction surveys. Find out when to ask open-ended questions to encourage valuable insights...
HOW CAN SUPERMARKETS REMOVE CUSTOMER PAIN-POINTS WITH FEEDBACK 4 min read 4th February 2021 By Natalia Kaczmarek If you provide poor shopping experiences and continue to ignore customer pain-points, you could be at risk of losing millions in revenue every year...
DELIVER EXCEPTIONAL ONLINE SHOPPING EXPERIENCES 3 min read 12th November 2020 By Natalia Kaczmarek Deliver better personalisation online to improve shoppers' experiences by 55% and increase customer acquisition by 46%...
IMPROVE IN-STORE CUSTOMER SATISFACTION 2 min read 5th November 2020 By Natalia Kaczmarek It costs 5 times more to attract a new customer than keep an existing one. Deliver great in-store experiences to increase satisfaction and retention...
CUSTOMER FEEDBACK SURVEYS DURING AND POST-PANDEMIC 2 min read 26th October 2020 By Natalia Kaczmarek Customer behaviour has changed in recent months. It's even more important now to listen to customer needs so you don't lose them forever...