Voice of Customer Blog

OPTIMUS UPDATES – MAY 2021

7th May 2021

We've made improvements to our Optimus system and added new exciting features, including Category Assist. Find out more...

25th March 2020

If you're experiencing a high volume of customer enquiries at the moment, here's some advice on how to best manage them in Optimus.

19th September 2018

Ensure no-one misses a case assigned to them and that they can easily see if a case they own is updated by another member ...

1st January 2018

There are some exciting Optimus updates – a new and improved look, more user friendly, some fantastic new features...

14th July 2017

There have been quite a few Optimus updates recently, bringing some a new features and performance improvements...