CAPTURE FEEDBACK AT EVERY POINT OF CUSTOMER JOURNEY
For a complete and accurate picture, collect feedback at every touch-point throughout the entire customer journey...
VOICE OF CUSTOMER BLOG
MACMILLAN COFFEE MORNING
On Friday, 27 September 2019, we hosted our very own Coffee Morning to raise dough-nations for Macmillan Cancer Support...
COLLECT CUSTOMER FEEDBACK TO BUILD A CUSTOMER-CENTRIC BUSINESS
Having customers at the heart of your business decisions creates a path to success. But, a customer-centric approach does not just mean to put ...
HOW TO IMPROVE CUSTOMER SERVICE
Customers should always be at the heart of your business. So, flourish your relationships with them by improving customer service...
TWO TYPES OF FEEDBACK TO IMPROVE CX
When collecting customer or employee feedback, you can choose to receive satisfaction-based and/or operational data. Each will provide you with different insights...
