12 WAYS TO IMPROVE SATISFACTION SURVEYS 2 min read 18th December 2017 By Dom Harding 12 survey tips to help you get the best results from your surveys. From the design and structure...
DOES SURVEY DESIGN REALLY MATTER? 2 min read 23rd November 2017 By Dom Harding Your survey design is important! If your survey is uninviting or difficult to use, your completion rate won’t be great...
MULTI-CHANNEL CUSTOMER FEEDBACK 2 min read 6th October 2017 By Dom Harding You wouldn’t expect your marketing team to focus purely on one activity, such as email marketing or social media. They’ll have an integrated plan ...
IMPROVE SURVEY RESPONSE RATE 2 min read 5th July 2017 By Dom Harding You’ve made the decision to learn from your customers by gathering feedback. Now you’d like to increase the number of survey responses…
GOING PAPERLESS 2 min read 30th May 2017 By Dom Harding Whether taking in customer feedback, recording guest complaints, or measuring employee happiness. The tried and trusted method of pen and paper seems a logical ...