WHAT IS CUSTOMER SATISFACTION SCORE (CSAT)?
CSAT is a useful measure of how happy customers are with your products, services or company. Find out more...
VOICE OF CUSTOMER BLOG
SMART RESTROOMS IN HOUSTON AIRPORTS
Helping to Improve Airport Restrooms Avius Surveys are helping Houston Airport (IAH) and William P Hobby Airport (HOU) to improve their public bathrooms. In ...
12 WAYS TO IMPROVE SATISFACTION SURVEYS
12 survey tips to help you get the best results from your surveys. From the design and structure...
DOES SURVEY DESIGN REALLY MATTER?
Your survey design is important! If your survey is uninviting or difficult to use, your completion rate won’t be great...
MULTI-CHANNEL CUSTOMER FEEDBACK
You wouldn’t expect your marketing team to focus purely on one activity, such as email marketing or social media. They’ll have an integrated plan ...
