12 WAYS TO IMPROVE SATISFACTION SURVEYS
12 survey tips to help you get the best results from your surveys. From the design and structure...
VOICE OF CUSTOMER BLOG
DOES SURVEY DESIGN REALLY MATTER?
Your survey design is important! If your survey is uninviting or difficult to use, your completion rate won’t be great...
MULTI-CHANNEL CUSTOMER FEEDBACK
You wouldn’t expect your marketing team to focus purely on one activity, such as email marketing or social media. They’ll have an integrated plan ...
IMPROVE SURVEY RESPONSE RATE
You’ve made the decision to learn from your customers by gathering feedback. Now you’d like to increase the number of survey responses…
GOING PAPERLESS
Whether taking in customer feedback, recording guest complaints, or measuring employee happiness. The tried and trusted method of pen and paper seems a logical ...
