Voice of Customer Blog

Example of an open-ended survey question on a kiosk head

WHEN AND WHY TO USE OPEN-ENDED QUESTIONS

21st April 2021

Nearly a third of customers leave comments in satisfaction surveys. Find out when to ask open-ended questions to encourage valuable insights...

Illustration of a man wearing a mask paying for his shopping at the cash register

HOW CAN SUPERMARKETS REMOVE CUSTOMER PAIN-POINTS WITH FEEDBACK

4th February 2021

By Dom Harding

If you provide poor shopping experiences and continue to ignore customer pain-points, you could be at risk of losing millions in revenue every year...

Avius Goes Green sign with forest in the background

AVIUS BECOMES A CLIMATE POSITIVE WORKFORCE

18th January 2021

By Dom Harding

We've partnered with Ecologi as part of our ongoing commitment to become carbon neutral. Explore our growing forest...

Will Gunaratne, Avius Managing Director and co-founder

MEET THE AVIUS TEAM: WILL GUNARATNE, MANAGING DIRECTOR

4th December 2020

By Dom Harding

Meet Will, Avius MD and co-founder, who talks about the company's growth plans, the future of customer feedback industry, and his personal interests...

Illustration showing groceries being delivered

DELIVER EXCEPTIONAL ONLINE SHOPPING EXPERIENCES

12th November 2020

By Dom Harding

Deliver better personalisation online to improve shoppers' experiences by 55% and increase customer acquisition by 46%...

VOICE OF CUSTOMER BLOG