Voice of Customer Blog

ADAPT YOUR CUSTOMER EXPERIENCE DURING COVID-19

16th September 2020

71% of consumers say they will forever lose trust in a company which places profits over people during the coronavirus pandemic...

10th September 2020

Offer a touch-free feedback option for your customers and never miss out on valuable insights...

25th March 2020

If you're experiencing a high volume of customer enquiries at the moment, here's some advice on how to best manage them in Optimus.

11th March 2020

See how you can help to prevent the spread of infection, and how to clean your survey kiosks...

27th February 2020

Improve you customer satisfaction survey to increase response rates and ensure you receive quality data to...