VOICE OF CUSTOMER BLOG

Customer loyalty illustration

BUILDING CUSTOMER LOYALTY

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Building customer loyalty can reduce your costs and increase revenue. Provide strong customer service, listen to feedback, and start a loyalty scheme...
Omni-channel experience illustration

OMNI-CHANNEL CUSTOMER EXPERIENCE

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An omni-channel experience provides a excellent customer journey across all channels. Get ahead of your competitors by creating a seamless customer experience...
Survey kiosk at a David Lloyd cafe
A team working on metrics around the table

HOW TO MEASURE THE ROI OF CX

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A customer experience metric should measure a customer benefit. See which KPIs you should use to determine ROI to support investment in your CX ...
New Online Survey Illustration

NEW AND IMPROVED ONLINE SURVEYS

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There's been an exciting update to Online Surveys which includes a stunning new design and additional functionality to include advanced survey logic...
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