Voice of Customer Blog

CLOSING THE LOOP ON FEEDBACK

30th August 2018

To improve customer satisfaction simply gathering feedback isn't enough. Analyse, act and communicate to close the feedback loop...

9th August 2018

If a customer leaves negative feedback whilst completing your survey, you’ll receive an email notification within 30 seconds…

11th July 2018

The Likert Scale is usually a 5 point scale used to measure customer attitude to a statement or question. They can help you…

26th June 2018

Improve your customer satisfaction with a short two question survey. Find out how happy your customers are, or not, and the reason why…

12th June 2018

Find out how to increase the response rate of employee surveys. Make them interesting and relevant, but most importantly act on the feedback you ...