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VOICE OF CUSTOMER BLOG

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OPTIMUS CASE NOTIFICATIONS

Ensure no-one misses a case assigned to them and that they can easily see if a case they own is updated by another member ...
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CLOSING THE LOOP ON FEEDBACK

To improve customer satisfaction simply gathering feedback isn't enough. Analyse, act and communicate to close the feedback loop...
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An example of Likert scale question

LIKERT SCALE SURVEYS

The Likert Scale is usually a 5 point scale used to measure customer attitude to a statement or question. They can help you…
Smiley face survey and follow-up question in survey kiosks
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