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VOICE OF CUSTOMER BLOG

Whilst you’re waiting for us to get back to you, our latest blogs maybe of interest…

A team working on metrics around the table

HOW TO MEASURE THE ROI OF CX

28th January 2019

A customer experience metric should measure a customer benefit. See which KPIs you should use to determine ROI to support investment in your CX ...

NEW AND IMPROVED ONLINE SURVEYS

18th December 2018

By Dom Harding

There's been an exciting update to Online Surveys which includes a stunning new design and additional functionality to include advanced survey logic...

HOW THE WORLD’S BUSIEST AIRPORT DOES CUSTOMER EXPERIENCE

11th December 2018

By Dom Harding

Atlanta International Airport share insights into their Customer Experience initiative and how they've increased satisfaction by 14.5%...

FIND OUT WHEN TO FLY TO HAVE THE BEST AIRPORT EXPERIENCE

5th December 2018

By Dom Harding

Data from 8.2 million airport survey respondents provide key travel tip of the best time to travel...

Three women sitting down with their shopping bags

CUSTOMER FEEDBACK IS DRIVING RETAIL SALES

19th November 2018

By Dom Harding

Today we announced the launch of our customer experience feedback solution with one of the USA's most iconic premium department store chains...

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