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VOICE OF CUSTOMER BLOG

Whilst you’re waiting for us to get back to you, our latest blogs maybe of interest…

19th November 2018

Today we announced the launch of our customer experience feedback solution with one of the USA's most iconic premium department store chains...

8th November 2018

Did you know only around 360 million people speak English as their first language? You could be missing valuable insights if...

11th October 2018

Customers who have their expectations met or exceeded are more satisfied than those who don't. But not all customers have the same expectations...

19th September 2018

Ensure no-one misses a case assigned to them and that they can easily see if a case they own is updated by another member ...

30th August 2018

To improve customer satisfaction simply gathering feedback isn't enough. Analyse, act and communicate to close the feedback loop...