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VOICE OF CUSTOMER BLOG

Whilst you’re waiting for us to get back to you, our latest blogs maybe of interest…

9 TIPS TO IMPROVE YOUR CUSTOMER SATISFACTION SURVEY

27th February 2020

By Dom Harding

Improve you customer satisfaction survey to increase response rates and ensure you receive quality data to...

Illustration shows people analysing customer feedback results

6 REASONS YOU SHOULD FOCUS ON CX

13th February 2020

By Dom Harding

CX will overtake price & product combined as a differentiator, consumers are willing to pay more...

API UPDATES

7th February 2020

By Dom Harding

Integrate your survey results into existing BI tools. There have been some updates to the Avius API including some additional features...

Customer journey aligns with satisfaction illustration

ALIGN YOUR CUSTOMER SATISFACTION SURVEY TO THE CUSTOMER JOURNEY

29th January 2020

By Dom Harding

Poorly-timed surveys impact response rates and customers' overall experience. Make sure you align your survey to the customer journey...

Three women looking at a laptop brainstorming ideas

HOW EMPLOYEE ENGAGEMENT SURVEYS INCREASE PRODUCTIVITY

21st January 2020

By Dom Harding

Start measuring employee satisfaction and establish a great workplace where everyone is given a voice. Deploy employee engagement surveys and increase your staff’s productivity...

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