Voice of Customer Blog

BOOST CUSTOMER SATISFACTION WITH EMPLOYEE ENGAGEMENT

29th April 2019

In order to become successful and profitable, you need to have a clear vision of how you’ll keep your employees motivated and committed to ...

8 COMMON MISTAKES WHEN DESIGNING A SURVEY

15th April 2019

By Dom Harding

Avoid these 8 common mistakes when designing your survey to generate accurate data and a large number of insightful responses...

BUILDING CUSTOMER LOYALTY

27th March 2019

By Dom Harding

Building customer loyalty can reduce your costs and increase revenue. Provide strong customer service, listen to feedback, and start a loyalty scheme...

OMNI-CHANNEL CUSTOMER EXPERIENCE

5th March 2019

By Dom Harding

An omni-channel experience provides a excellent customer journey across all channels. Get ahead of your competitors by creating a seamless customer experience...

DAVID LLOYD LEISURE LAUNCHES ‘BRILLIANT BASICS’ STRATEGY

21st February 2019

By Dom Harding

David Lloyd Leisure have increased their Customer Satisfaction Score 14.5% since working with Avius. Putting members at the heart...

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