Voice of Customer Blog

HOW THE WORLD’S BUSIEST AIRPORT DOES CUSTOMER EXPERIENCE

11th December 2018

Atlanta International Airport share insights into their Customer Experience initiative and how they've increased satisfaction by 14.5%...

5th December 2018

Data from 8.2 million airport survey respondents provide key travel tip of the best time to travel...

19th November 2018

Today we announced the launch of our customer experience feedback solution with one of the USA's most iconic premium department store chains...

8th November 2018

Did you know only around 360 million people speak English as their first language? You could be missing valuable insights if...

11th October 2018

Customers who have their expectations met or exceeded are more satisfied than those who don't. But not all customers have the same expectations...