Voice of Customer Blog

Illustration showing groceries being delivered

DELIVER EXCEPTIONAL ONLINE SHOPPING EXPERIENCES

12th November 2020

Deliver better personalisation online to improve shoppers' experiences by 55% and increase customer acquisition by 46%...

illustration presenting customers doing shopping and leaving their feedback

IMPROVE IN-STORE CUSTOMER SATISFACTION

5th November 2020

By Dom Harding

It costs 5 times more to attract a new customer than keep an existing one. Deliver great in-store experiences to increase satisfaction and retention...

illustration presenting Avius kiosk surveys, Gestures touchless surveys, and online surveys

CUSTOMER FEEDBACK SURVEYS DURING AND POST-PANDEMIC

26th October 2020

By Dom Harding

Customer behaviour has changed in recent months. It's even more important now to listen to customer needs so you don't lose them forever...

an illustration representing different stages of the customer journey

ADAPT YOUR CUSTOMER EXPERIENCE DURING COVID-19

16th September 2020

By Dom Harding

71% of consumers say they will forever lose trust in a company which places profits over people during the coronavirus pandemic...

Illustration of touchless SmartCode feedback

TOUCHLESS FEEDBACK WITH SMARTCODE

10th September 2020

By Dom Harding

Offer a touch-free feedback option for your customers and never miss out on valuable insights...

VOICE OF CUSTOMER BLOG