WHEN AND WHY TO USE OPEN-ENDED QUESTIONS
Nearly a third of customers leave comments in satisfaction surveys. Find out when to ask open-ended questions to encourage valuable insights...
VOICE OF CUSTOMER BLOG
HOW CAN SUPERMARKETS REMOVE CUSTOMER PAIN-POINTS WITH FEEDBACK
If you provide poor shopping experiences and continue to ignore customer pain-points, you could be at risk of losing millions in revenue every year...
DELIVER EXCEPTIONAL ONLINE SHOPPING EXPERIENCES
Deliver better personalisation online to improve shoppers' experiences by 55% and increase customer acquisition by 46%...
IMPROVE IN-STORE CUSTOMER SATISFACTION
It costs 5 times more to attract a new customer than keep an existing one. Deliver great in-store experiences to increase satisfaction and retention...
CUSTOMER FEEDBACK SURVEYS DURING AND POST-PANDEMIC
Customer behaviour has changed in recent months. It's even more important now to listen to customer needs so you don't lose them forever...
