HOW TO AVOID LEADING QUESTIONS 2 min read 31st January 2017 By Dom Harding It might be tempting to influence customers to leave positive feedback or leave high ratings by using leading questions...
WHAT IS NPS? 1 min read 9th December 2016 By Dom Harding NPS is a calculation applied to a 0-10 experience rating question. It measures how happy your customers are with their experience...