Voice of Customer Blog

illustration presenting customers doing shopping and leaving their feedback

IMPROVE IN-STORE CUSTOMER SATISFACTION

5th November 2020

It costs 5 times more to attract a new customer than keep an existing one. Deliver great in-store experiences to increase satisfaction and retention...

illustration presenting Avius kiosk surveys, Gestures touchless surveys, and online surveys

CUSTOMER FEEDBACK SURVEYS DURING AND POST-PANDEMIC

26th October 2020

By Dom Harding

Customer behaviour has changed in recent months. It's even more important now to listen to customer needs so you don't lose them forever...

an illustration representing different stages of the customer journey

ADAPT YOUR CUSTOMER EXPERIENCE DURING COVID-19

16th September 2020

By Dom Harding

71% of consumers say they will forever lose trust in a company which places profits over people during the coronavirus pandemic...

Illustration of touchless SmartCode feedback

TOUCHLESS FEEDBACK WITH SMARTCODE

10th September 2020

By Dom Harding

Offer a touch-free feedback option for your customers and never miss out on valuable insights...

Illustrating a dirty survey kiosk with a cleaning spray

SURVEY KIOSKS CORONAVIRUS RECOMMENDATIONS

11th March 2020

By Dom Harding

See how you can help to prevent the spread of infection, and how to clean your survey kiosks...

VOICE OF CUSTOMER BLOG