8 COMMON MISTAKES WHEN DESIGNING A SURVEY
Avoid these 8 common mistakes when designing your survey to generate accurate data and a large number of insightful responses...
VOICE OF CUSTOMER BLOG
BUILDING CUSTOMER LOYALTY
Building customer loyalty can reduce your costs and increase revenue. Provide strong customer service, listen to feedback, and start a loyalty scheme...
OMNI-CHANNEL CUSTOMER EXPERIENCE
An omni-channel experience provides a excellent customer journey across all channels. Get ahead of your competitors by creating a seamless customer experience...
DAVID LLOYD LEISURE LAUNCHES ‘BRILLIANT BASICS’ STRATEGY
David Lloyd Leisure have increased their Customer Satisfaction Score 14.5% since working with Avius. Putting members at the heart...
HOW TO MEASURE THE ROI OF CX
A customer experience metric should measure a customer benefit. See which KPIs you should use to determine ROI to support investment in your CX ...
