WHAT IS VOICE OF CUSTOMER (VOC)?
Find out what Voice of the Customer is, why it’s important to have a VoC strategy, and what benefits it can bring to your ...
VOICE OF CUSTOMER BLOG
MAKE THE MOST OF POSITIVE FEEDBACK
A 5% increase in customer retention can boost revenue by 25%. Don’t ignore people who leave you positive feedback as they can still have ...
WESTMINSTER ABBEY PARTNERS WITH AVIUS
We’re excited to announce that Westminster Abbey have appointed us to capture and measure visitor satisfaction…
WHY NEUTRAL FEEDBACK IS CRUCIAL TO CX
Customers who choose the neutral option are the easiest to sway to satisfied customer, or a competitor. Listen and act on…
HOW TO DEAL WITH NEGATIVE FEEDBACK
Listen and respond to negative feedback to retain customers and grow your business. Use it as an opportunity to learn…
