MANAGE EXPECTATIONS TO IMPROVE CUSTOMER SATISFACTION
Customers who have their expectations met or exceeded are more satisfied than those who don't. But not all customers have the same expectations...
VOICE OF CUSTOMER BLOG
CLOSING THE LOOP ON FEEDBACK
To improve customer satisfaction simply gathering feedback isn't enough. Analyse, act and communicate to close the feedback loop...
SURVEY ALERTS FOR NEGATIVE FEEDBACK
If a customer leaves negative feedback whilst completing your survey, you’ll receive an email notification within 30 seconds…
LIKERT SCALE SURVEYS
The Likert Scale is usually a 5 point scale used to measure customer attitude to a statement or question. They can help you…
IMPROVE CUSTOMER SATISFACTION WITH TWO QUESTIONS
Improve your customer satisfaction with a short two question survey. Find out how happy your customers are, or not, and the reason why…
