HOW TO MEASURE THE ROI OF CX
A customer experience metric should measure a customer benefit. See which KPIs you should use to determine ROI to support investment in your CX ...
VOICE OF CUSTOMER BLOG
HOW THE WORLD’S BUSIEST AIRPORT DOES CUSTOMER EXPERIENCE
Atlanta International Airport share insights into their Customer Experience initiative and how they've increased satisfaction by 14.5%...
FIND OUT WHEN TO FLY TO HAVE THE BEST AIRPORT EXPERIENCE
Data from 8.2 million airport survey respondents provide key travel tip of the best time to travel...
CUSTOMER FEEDBACK IS DRIVING RETAIL SALES
Today we announced the launch of our customer experience feedback solution with one of the USA's most iconic premium department store chains...
MULTI-LINGUAL SURVEYS
Did you know only around 360 million people speak English as their first language? You could be missing valuable insights if...
