Voice of Customer Blog

HOW TO MEASURE THE ROI OF CX

28th January 2019

A customer experience metric should measure a customer benefit. See which KPIs you should use to determine ROI to support investment in your CX ...

11th December 2018

Atlanta International Airport share insights into their Customer Experience initiative and how they've increased satisfaction by 14.5%...

5th December 2018

Data from 8.2 million airport survey respondents provide key travel tip of the best time to travel...

19th November 2018

Today we announced the launch of our customer experience feedback solution with one of the USA's most iconic premium department store chains...

8th November 2018

Did you know only around 360 million people speak English as their first language? You could be missing valuable insights if...