WHY NEGATIVE FEEDBACK IS GOOD FOR YOUR BUSINESS
Look at negative feedback and comments as an opportunity to grow and improve your business…
VOICE OF CUSTOMER BLOG
8 COMMON MISTAKES WHEN DESIGNING A SURVEY
Avoid these 8 common mistakes when designing your survey to generate accurate data and a large number of insightful responses...
BUILDING CUSTOMER LOYALTY
Building customer loyalty can reduce your costs and increase revenue. Provide strong customer service, listen to feedback, and start a loyalty scheme...
OMNI-CHANNEL CUSTOMER EXPERIENCE
An omni-channel experience provides a excellent customer journey across all channels. Get ahead of your competitors by creating a seamless customer experience...
DAVID LLOYD LEISURE LAUNCHES ‘BRILLIANT BASICS’ STRATEGY
David Lloyd Leisure have increased their Customer Satisfaction Score 14.5% since working with Avius. Putting members at the heart...
