BUILDING CUSTOMER LOYALTY
Building customer loyalty can reduce your costs and increase revenue. Provide strong customer service, listen to feedback, and start a loyalty scheme...
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VOICE OF CUSTOMER BLOG
Whilst you’re waiting for us to get back to you, our latest blogs maybe of interest…
OMNI-CHANNEL CUSTOMER EXPERIENCE
An omni-channel experience provides a excellent customer journey across all channels. Get ahead of your competitors by creating a seamless customer experience...
DAVID LLOYD LEISURE LAUNCHES ‘BRILLIANT BASICS’ STRATEGY
David Lloyd Leisure have increased their Customer Satisfaction Score 14.5% since working with Avius. Putting members at the heart...
HOW TO MEASURE THE ROI OF CX
A customer experience metric should measure a customer benefit. See which KPIs you should use to determine ROI to support investment in your CX ...
NEW AND IMPROVED ONLINE SURVEYS
There's been an exciting update to Online Surveys which includes a stunning new design and additional functionality to include advanced survey logic...
